Our furnace stopped working one cold morning. We called Jamison and Kurt was able to come out within an hour or so. He first attempted to troubleshoot the issue over the phone to avoid a service call if possible. When it became clear that we needed his help, he came over and fixed the problem immediately. His minimum charge also accounts for the first hour of work, and we felt it was more than fair. He made a same-day return visit due to an unexpected vibration and fixed it at no additional charge even though he spent an additional 45 minutes working on it. We really appreciated how he clearly explained in detail what he was doing and why. He also identified a problem with our thermostat (at no charge) to keep an eye on for the future. He doesn't upsell and we felt very comfortable having him in our home.
- Approximate cost of services:
- $500.00