My move date was June 30, 2014 and I booked these guys over a month in advance (could have been closer to 2 months). I had a couple of conversations with them before the move and then just before the move date they asked me to fill out an inventory of my stuff. The night before the move I asked when they would be coming and they said between 9:00am and 9:30am.
The next day they still had not shown up and I called around 10:15am (no answer). I then checked my email and see that they sent an email at around 8:33am indicating they were not going to show up. They claimed that a few of their workers never showed up.
I tried calling them all day but they never answered their phone. I started calling around and after talking to reputable moving companies they said that a lot of companies purposely over book and then take the jobs that they think will be the most profitable (I guess that was what the inventory questionnaire was for).
I am also still waiting for my deposit plus $150 like they claimed they would compensate me.
I would never use these guys and 2 clients were also moving and I warned them about these guys.
Steven Charles and the GTA Moving Guys will never see a dime from me or any friends, relatives, or clients if I can help it.
Rob
- Approximate cost of services:
- $1,000.00
- Company Response
We apologize for the mishap of that day, it was a day we would wish had a different outcome. We don't overbook, never have and never will. As you can see you are the only person that has had a bad experience with us(and its real unfortunate, and we do apoligize). The questionare is to know what and how many supplies the job will require. We will gladly be refunding your deposit