I hired GTA Moving Guys to move me from my small condo into my brand new home in Richmond Hill. Two young movers finally showed up as they were late. All they had to do was move the boxes we packed to the elevator and load in the pod and take it to storage. It is a flat rate charge for the first 2 hours then a charge per hour. They definitely took their time, they were dragging their heels. They were very inexperienced. They didn't know to even bubble wrap a mirror or how to pack up the pod. My husband had to step in and show them and help them. I had set it up with Steve the owner that I would pay $550 visa and these 2 amateur movers told me when the first part was done that cash would be better and asked for a gratuity. When it came around to the 2nd part of the move, from storage to my new home, I had told Steve I wasn't happy with the inexperienced guys from the last job and so he sent one experienced guy and one of the same guys from before. Again -- late! I was grateful for the experienced guy as he knew what he was doing. Good news nothing was broken, bad news my beautiful brand new floors and walls were scratched. To the point that the floor is so badly scratched, we had to buy a rug to cover up the scratches on my new hardwood floors. Very disappointed! I will definitely next time do more research and spend more money and get a better company. I would say if you don't have much money and it's a small move and you're in a bind for a major move call professionals. You get what you pay for! Maybe Steve will read my reviews and get in touch with me and we can discuss and come up with a solution for my wall and floors, as I'm still disappointed, needless to say.