Thank you for allowing Mega Roofing to assist with your home repairs and for your kind review. Mega Roofing & Exteriors Inc., 403-978-1053
Mega roofing appreciates and respects all their clients and values them tremendously. Honesty, respect and communication are paramount in operating a service-based business. Only until when that mutual respect is broken by a client have, we had to respond in this form. As with any other service industry unfounded accusations and verbal abuse are not called for or tolerated. Instead of politely calling to question certain items he did not understand, this client called and was in rage and made threats and accusations over items he clearly has NO experience, knowledge, or the slightest understanding of.
Its unfortunate that things unfolded the way they did but the owner’s choice in words when he called initiated the reaction from Trevor. Once the owners receive their third party inspection report we will be happy to except an apology and apologize as applicable, then shake hands and put this behind us.
We were contacted to quote a detached garage from Ryan. Once the quote was approved, we were asked to bring samples which we delivered the following day after the request of the client. After a week had past, we followed up with a phone call to Ryan to see if they had chosen a colour. During the conversation, Ryan started by stating that they did not receive the shingle samples and was frustrated with the delay in receiving the samples. Then we confirmed with our staff that the samples were personally delivered to Dave the other board member. It appears that Dave neglected to communicate the receipt of the samples with his fellow board members which resulted in the delay of Ryan receiving the samples.
Once the colour and product were decided we notified Dave that the materials were going to be delivered on a specific date and the crew was to follow. The crew was onsite the following morning to start and finish the garage. The project duration took only half a day from start to finish. The following morning a text message was sent from Dave complaining that the crew left the left-over materials. These were neatly stacked in the alley next to garage and that we did not complete the house roof inspection. Immediately after receiving Dave's concern via text, a call was placed to explain that left over materials are picked up by our staff when the final inspection is completed. it was also communicated that Ryan did not make any mention or request for us to complete an inspection of the house roof. At this point that is two communication errors between these board members (Ryan and Dave) that we were getting accused for. Within in two hours we had one of our project managers retrieve the material, inspect the completed work (which was flawless) and completed a free roof assessment of their home.
The following Saturday evening, Ryan left a voicemail stating that the workmanship was unacceptable, the job needed to redone and was threating that they would not pay due to the lack of workmanship, and that another contractor was to be hired. Upon listening to the voicemail the following Sunday morning. The owner of Mega roofing visited the site to see if there was any validity behind the aforementioned accusations. Sure enough the workmanship was EXACTLY as expected (flawless). It is our opinion that the owners did not have any valid concerns on the workmanship. He can only blame the shingle installed for looking like a shingle.
It is rare that we have a complaint about a project that we have worked on. Where a complaint is made, we endeavor to make amends where possible. We are hoping that we can reach a positive resolution to this contract.
Replacement of Roof and Eavestrough
Thanks for the great review. very much appreciated. Mega Roofing & Exteriors Inc., 403-978-1053
Excellent Honest Customer Service
Thank you for your review. We appreciate working with clients such as yourself. Mega Roofing & Exteriors Inc., 403-978-1053
Replacement of Gutters and Fascia
Thank you very much for the review.
It was a pleasure working with you.
Mega Roofing & Exteriors Inc., 403-978-1053
Range hood install and roof repair
Thanks for the great review. Please do it hesitate to give us a call in the future if any other exteriors needs come up. :)
All the best!
New roof shingled and new eavestrough
Thank you for the review!
All the best
Very happy with the work and customer service
Thank you so much for the fantastic review Deanne!
On time, tidy, courteous, good results.
We really appreciate your review! Thank you!
Thank you so very much Charl. It was our pleasure!
At Mega Roofing & Exteriors Inc. we offer a wide range of high-quality exterior services throughout southern Alberta, specializing in all roofing applications, exterior cladding (including vinyl and cement board) soffit/fascia & eavestroughs both 5" & 6". We also offer 24 hour emergency repair response line for any of our services.
Our company's core values are Honesty & Integrity, and we take extreme pride in our workmanship & exceptional customer service. We strive to go above and beyond, to ensure every client's satisfaction, whether it is an eavestrough cleaning, small repair service or a complete exterior renovation (roof, siding, all soft metals).
We have financing facilities available (OAC).
