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We had carpet, that over the years, had stretched a little in two places. I phoned West Valley and they said they could come and look at it the next day after 2pm. Frank called at 1:50pm and said he would be here in 30 mins. He not only looked at the problem but fixed it immediately. There was some heavy furniture that needed moving and Frank did that by himself as I was unable to help.
The carpet looks great and Frank did some extra things to make it look even better after the stretching. He obviously knows carpet inside out, is very good at what he does, and is also very personable. A pleasure to deal with, a very good price, and I wouldn't hesitate to use him again or recommend him to anyone. Thanks Frank.
We found Marvin from West Valley to be good to work with, knowledgeable and well informed. He is somewhat difficult to get a hold of.
We had an insurance replacement of our main floor and chose to upgrade to a hardwood engineered product. the flooring was done in a professional manner and we are extremely pleased with the floor and the installation.
On the second story, we replaced the existing carpet with new carpet. We are very pleased with the product, and very pleased with the installation.
Our only complaint is that the installers did not clean up after themselves. They left piles of carpet fibre all over the floor, replaced large furniture over the carpet fibres without cleaning where the furniture was and left hand prints and smudges on the doors that they removed and replaced. There were also numerous staples and nails left on the carpet.
We would certainly recommend the company, but also recommend that the cleanup be put in writing.
WestValley replaced our flooring in the basement (carpet & laminate). Received great feedback and information about products and how to choose the right one. Installers were very professional, friendly and efficient. Would recommend to others.
Belal (Billy) the customer service rep was very knowledgeable about the products he was selling.Not only did he meet with us in the showroom to explain different products, he then brought them to our home and also measured the space for a quote. One stop shop, not having too many hands in the cookie jar. I like that..