Rick sold us our home in 2008. We called him several years later to ask for contractor referrals who could help with a major reno/upgrade to our main bathroom. Turns out he's started a second business of home renovations! Because he's also a real estate agent in the GTA, he was able to give an excellent recommendation on the amount we should spend, to be able to see a decent appreciation in value when we sell our home.
He was quick to assess the work, provide a quote, and schedule in one of his crews to perform the work (this took several weeks, but he's a busy guy, testament to his work). His recommendations were comprehensive - design, style, quality - and provided lots of options with an excellent measure of the cost & timing impact to the project. He even went so far as to adjust some of the plans (i.e. purchased a better toilet, which happened to be on sale) to ensure we got the best quality within our budget.
During the reno, we identified a couple of errors with his team's work (tiling not done as discussed, plumbing placed too low), but Rick was quick to respond, assess the issues, and make sure the problems were addressed without additional cost to us.
Rick is a consummate professional who tailors the project to your needs and restrictions, and delivers on his promises.