Distinct Heating & Cooling

I called Distinct for a free estimate due to the excellent reviews on homestar. We had Nate and company install an air conditioner and smart thermostat in our house. We were very impressed right from the time of the estimate. Nate obviously has a superior knowledge of air conditioning and spent a great deal of time reviewing our options. Though we paid a little more from his company, we felt his knowledge, customer service and attention to detail was worth it. After installation, he came back to our home to review the maintenance and daily use of the AC. He also had recommended a few upgrades such as a smart thermostat which I love! Nate's company was on time, reliable and professional. We have had no issues whatsoever and I look forward to a nice cool summer in my home. I highly recommend his company. His pride in ownership is apparent and he works hard to ensure the customer is satisfied.

Had a new furnace installed with new humidifier, 5 inch air filter and thermostat. Landon, Jordan and Christian came out to do the work. They were all very friendly, polite and very professional. The work was very meticulous and clean. Cleanup was likewise immaculate. Nate came by on both days and then came back so he could run through it again with me. Very accommodating. I would highly recommend Distinct Heating & Cooling.

So I never write reviews, but I will for this because I was so impressed with the outcome. I had gotten a bunch of quotes and Nate himself stood out from all of them. He came across as honest and very knowledgeable. His team were on time, there was extra unforeseen work that had to be done and he did not charge extra for it and was all done on the quote he originally provided. The finished work was better then I expected and cleaner then when they had started. I will definitely use them when I have any other needs. They are not the cheapest, but you definitely get all your moneys worth.

Distinct Heating & Cooling installed equipment (furnace, a/c unit) in our previous home. They also did an annual service, and a 5 year a/c cleaning. Very impressed with their technical knowledge, install and after sale service. Easily accessible via email, text, phone. Nate and his team also align themselves with credible trades (ie. 4Star Electric).
We recently purchased a new/old home and required a new furnace, water tank, and wanted an a/c unit. Upon site inspection, Nate recommended we address the electrical. I went out to other electricians to confirm. It was confirmed this was the right direction. Distinct Heating & Cooling answered all my questions, even though it was not confirmed yet that they would receive the work. Nate recommended other contractors to consider for the electrical.
They planned well; worked around our schedule; showed up on time; Distinct employees are professional, pleasant, and technically competent. They delivered. When I poked my head in where they were working, they were very good to explain what was taking place, along with what we could expect. Over the years I have seen Distinct Heating & Cooling add some very good people (internal customer-service and technicians). Well done! They were also clean. They took their boots off before entering our home and respected our property when bringing in equipment (I know this sounds trite, but we had trades walk through our home with soiled boots on).
Distinct Heating & Cooling has always gone above and beyond what was quoted/expected. They are accessible. They align themselves with competent companies. It has been a pleasure.

For 3 years in a row their technicians have shown up on time, look professional, very courteous & performed the service work while addressing any questions I had regarding my furnace. All had lovely personalities too! I highly recommend this company & look forward to their annual visit.

Fabulous service!
Nate walked us through the options, spending time to explain the challenges with our system and we were able to make a decision.
Jordan, the installation guy was great, very friendly and polite, and his work is very neat. He even corrected the messy wiring that we had from our home builder.
I’m very happy that I found them and I will certainly recommend them to anyone looking for furnace/HVAC work.

Very pleased with the work performed, Distinct identified issues with our existing furnace from previous improper repairs. For the quote process Nate walked us through the scenarios and options and challenges and we felt was providing a custom solution, spending plenty of time explaining the issues. The installation guys were great, worked hard all day and were friendly and polite, and the work is very neat and looks great. The follow up visit to explain in full the operation of the unit, plus lityke things like the one page checklist are really helpful. Overall, really happy with the process from start to finish. Thanks.

I'm so glad that I found Nate and his team in my search for someone to install air conditioning at my house. We had several companies come by and I was very impressed with the detail that Nate went to in order to answer my question of "what makes you different?". Once I was armed with that information I can tell you first hand that it's not comparing apples to apples in terms of what Distinct does on an install versus others. It's more like apples and oranges. It made my decision to go with Distinct very easy. Even during the installation process, Distinct went above and beyond to correct some other issues we had from some shotty electrical work from our home builder. The a/c install was done perfectly and everything was done with a high level of detail.

Overall, I am extremely please with my decision to choose Distinct and I would highly recommend to others.

Please make sure you ask Nate about what makes his installs different so you are armed with the information you need to evaluate all vendors equally. Knowing what I know now, it's clear to me that other companies are cheaper because they are cutting corners or not making sure everything is perfect.

I called the company that had sold and installed our furnace among other things too but I was told they don't service our system anymore? They gave me "Distinct" phone number. Nate said he would be here that same morning and indeed was and early too. He did his inspection, went and picked up parts and within just a few hours , we had heat... He is a very nice person and we felt at ease right away with him. we are both senior citizens and he was very concerned that we had been without heat over night. Service was fabulous and would definitely call him again and certainly pass on the company name to anyone.

Woke up early in the AM I January to freezing cold house. I came to find my furnace was not operating properly and would not fire up. A call around to different HVAC companies and Distinct Heating and cooling answered the call and had a technician enroute within 1 hour. The issue was rectified at a fraction of what others that I know have had the same issue. I was very impressed with the Proffesionalism and courtesy of Didtinct Heating and Cooling. Two thumbs way up!!!