I had not planned to write a review, but something happened recently to change my mind.
About a year ago, Distinct gave me a quote to replace an old furnace, hot water heater, and install a new air conditioner. It was not the lowest, but Nate spent a lot of his time to explain to my wife and I what had to be done, and why, as well as exploring some options. We took several months to decide and Nate was very patient and helpful while we waffled.
The installation went exactly as planned, with a minimum of issues. Ok, a couple of almost inconsequential things. We had a dip switch on a control board that was set wrong, and an overpressure cutout on the A/C. Each time Nate dispatched someone the same day the the issues were addressed in minutes.
I still didn't want to write a review.
Then last week I broke the Air Filter. I still have no idea what I did but I busted it. (I believe it was an ID-10.T error...) Nate was impressed, he didn't think it could even be broken.
I called Distinct expecting bad news, and a steep repair price, since it was entirely my fault. But Nate had one of the technicians stop by my house and drop the parts off before I even got home from work that day. He charged me the minimum amount possible.
Service: 10 out of 10
- Company Response
Hello Dave, Thank you for writing this review for us. It means a lot to us that you took the time to do this. Also, we couldn't be more pleased with what you have experienced with our company! It is our goal to take care of each of our customers as if they were the only one that we have. We know you put a lot of time into your research, the equipment that you wanted installed in your home, and what you expect from a service company ~ and our aim is to exceed that ~ as much as we possibly can. We know we are not perfect, but we will always correct what was incorrect, fix what was broken and help you whenever we can with things that like the air filter - it was a mistake and we are glad that we could help. Enjoy your new systems! Lori