An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
This wasn't a "normal" move to begin with, we didn't have a lot of regular furniture or appliances that needed to be moved, rather like moving a small museum of special collectibles. Things I'd like to specifically mention are the number of very special antiques to be moved - from the 250 antique bisque dolls dating back to 1850, to the 1880s fragile wicker carriages and doll furniture, to the very large, heavy glass display cabinets (about 15), to the extensive china dog collection dating back to the 1920s (Royal Doulton, Beswick, Goebel, etc.) to the 8.5 ft. Steiff giraffe that caused quite a stir. And did I mention the grand piano? As I said – it was not a simple move.
Ted’s advice and guidance on packing early in the process were invaluable. I’m sure he wondered why he had to come out three months in advance but he was very understanding once he saw all the stuff. From the start we were confident we’d picked the right company. We were also impressed that someone from the company came out to check on how the load was going on April 28th, 2015. She was very interested in how the day was progressing and it showed that Ted was checking in, even though he couldn't himself.
Al and his crews were professional, courteous, careful, and very nice. We are very pleased with how it all went.
When Ted came out to do an estimate at the end of January, he said he really didn't have a clue as to what the weight would be because of the weird stuff (between old teddy bears that weigh next to nothing to the heavy cabinets and grand piano) but he gave me a very broad estimate of 17,000 lbs with the caveat that he couldn't go with his usual guarantee of 10% within quote. With this move, the weight was the least of my concerns as all I wanted was that my stuff was moved safely and arrived intact. Well, against his guestimate of 17,000 lbs - the actual weight came in at 17,230 lbs. Absolutely amazing.
So overall, you have a couple of happy customers here.
- Company Response
Great to hear Kathy! Thanks for the review