Plumber.ca charged me $400 plus tax to come out to fix my kitchen faucet sprayer. The tech was unable to fix it, since the part was broken and the exact same part was needed to replace it. (I ended up ordering it myself, and got it 3 days later, free of charge from the manufacturer... I then fixed the faucet myself.) He then assured me that if I called them to fix another problem within the next 12 months, that amount would be subtracted from the cost of the new job. He even showed me an example, and subtracted the $400 to show how little I would still owe. The next day, I phoned the company to verify this, since I was skeptical. I was told that yes, that is true; the cost would be subtracted from the next job. I did need to have a broken floor bolt replaced on a toilet, so I made another appointment for the same plumber to come back in 3 weeks. He specifically told me to ask for him. I called 2 days before the appointment to remind them, and asked again for this specific plumber. Two guys (not the one I had asked for 3 times) showed up an hour late, then told me it would cost another $500 (with tax) to fix the unsteady toilet. When I told them about the previous fee being subtracted, they assured me this was wrong. I would not pay the service charge again, but there would be no reduction in the cost of the job. I phoned the manager to verify this, and he said I had been misinformed by the original plumber. They would never subtract the service charge from the job. So, instead of making my wasted $478 more worthwhile, I ended up paying about $1000 total just to fix a broken floor bolt. I will never call this company again.
- Approximate cost of services:
- $1,000.00