They did state they fixed it - it dropped right back and is now worse. They have abandoned me stating they do not know how to fix it yet won't refund me my money.
To add insult they left the yard a mess - didn't board up some areas allowing rodents to enter and left a pile of dirt and didn't replace the bricks they extracted.
Advert general contracting was professional and went above and behind expectations. John and his crew recognized the issues that were caused by an animal and still worked diligently to correct and solve the issue without hesitation. Without a doubt I would use them again and would not hesitate to recommend to anyone.
Happy to have helped
Excellent service, great attention to detail, respectful crew.
600 sq ft basement underpinning job going from a 5'11" height to 8'1". New plumbing infrastructure, interior waterproofing and weeping system, sump pump and backwater valve installation.
We lived in the home throughout the renovation. We were surprised at the speed with which the crew worked, completing the entire project in 5 weeks.
We would happily recommend Avert to anyone considering a basement underpin or interior/exterior waterproofing job.
Glad to be of service
Customer responsiveness of this company is very poor. They were engaged to fix a crack in the window well of the basement which was leaking water into the basement and to re-grade the surrounding area. Although the sales person indicated that the work would commence in three weeks or earlier time, the workers came only after six weeks. They fixed the leak and dug the trench as requested. However they did not do a proper job of grading of earth around the window well and did not replace the concrete slabs which they removed and the work was untidy. As they came only in the afternoon, they finished the work quite late in the evening when it was dark. They could not check if the work was properly done. We called the manager about the problem and asked him to come and inspect, he told us to send photos and didn't come. When called again, he said he will send his crew in two weeks time to re-grade the ground but they didn't come. When we called again the manager as well as the sales person, to give us the specific date they could come, non of them return our calls at all till now. The manager is very unfriendly although the crew was nice and polite.
We were very happy with the work Avert did to our home. They came in, did a very thorough evaluation of the house, recommended two options for us to choose from, and gave us a very good quote (better than any other company we received a quote from).
The work took no longer than a week and the men that did the job were very professional and answered all of our questions throughout the process.
Thanks guys. Happy to have helped
I had major water seepage in my basement. It has been ongoing for years but I didn't realize the extent of the problem until I tore the walls down inside the basement. The problem could not be fixed from the inside so I called 3 waterproofing companies. Avert gave me the best price due to a promotion, & the rep Jerry was very knowledgable as he'd been in the industry for a very long time.
The crew managed to come as quickly as possible to accommodate me because I had another crew scheduled to repair the damage inside my home. They were very polite, professional, & THOROUGH. Came every morning on time & worked so hard all day long. They even did extra work above & beyond to repair an exterior drain, which took hours of labour. Not a single complaint. They genuinely wanted to help me.
I'd definitely recommend their services because at the end of the day you want to ensure your problem is resolved & you get the job done properly. That's what you pay them for! And that's exactly what I received. Great service, excellent workmanship, & they genuinely care & take pride in their work.
Thanks guys!! Such a relief :)
Thanks Beata. Happy to have helped
The company was very neat while working. Professional and courteous to seniors needs. They were courteous and carefull to their surroundings. ie. neighbours property etc.
Thanks Lisa. Call us again if you ever need us. It's been a pleasure
It took them a while to start the job but when they didi they were professional, courteous and efficient. They had to create a trench alongside a part of the the house with a small backhoe. There were obstructions such as an irrigation system, air conditioning unit and a large bush, all of which had to be moved and they managed this expertly. There was a large vertical crack in the foundation which they filled in. They then covered the whole exposed area of the foundation with with a plastic sheet. After filling in the trench they put everything back in place and cleaned up very well. All in all, I was very satisfied with the work.
Thank you Dr. Cohen. We hope to do business again with you in the future