After spending two on-site meetings with the sales person and signing a contract for the job, the company cancelled the contract because the job turned out to be more expensive for them and complex than they anticipated.
First, the salesperson, if they were not qualified to do so, should have consulted the necessary expert before a contract was finalized if there was any doubt as to the job's feasibility...the feasibility should not be an after-thought.
Second, a contract is a binding agreement (especially when a deposit has been made to show commitment of the purchaser). The company's ability to deliver on the agreed upon terms of the contract should not be the customer's concern; they need to figure out how to deliver on what they committed to.
Finally, the company had no problem in promptly taking a deposit before cancelling the signed contract. More importantly, the company was in no rush to return my deposit; it took an email and a phone call by me before the deposit was returned.
I will not be hiring them in the future nor recommending them to others.
- Company Response
Hi Prit! Thank you for taking the time to submit a review. As we discussed, very unfortunately, the entertainment unit design that you requested was simply not feasible nor physically viable, even though, as you describe, our designer worked very hard, in two on-site meetings, to try to make it work. It had nothing to do with being "more expensive" (?). We understand that you are disappointed, as are we! Our documents describe that designs are subject to technical review and, unfortunately, this project was one out of many thousands of projects we've completed in the last few years that we had to decline. It simply could not have been completed to your expectations and so we had to decline. Again, please understand that we are as disappointed as you are, as we want all of our customers to be thrilled with their new spaces. Thanks again for your feedback.