Few things to comment upon-
1.Design session- Designer did the measurements correctly (as final product fitted without issues) and presented various material/design/colours options. So no isues there. What mas a big amiss was that based on the room size, we were not presented with practical advice on the size of the closet. Were sold 24" deep closet whereas except the hangers part, shelves at 24" are a totally waste and unusable and impractical. I did ask about 20" as I had my doubts but was told that then the hanger rod will not be in the center which is totally absurd. So when the final closet came about, a nice open room lost so much space, which I will consider total waste. So, totally not happy there.
2.Installation date- When called the CBD office to setup a installation date, was told this work will require 2 days. But in actuality the whole work took less than 6 hours, that too by one single installer. Many other suitable dates were let go of because of the 2 continuous days requirement. I also booked 2 days off from work for this. Not good.
3.Installation- Installer was fast, clean (removed shoes and worked in socks) and did his work perfectly. Excellent work. Only thing which can be inproved here is that when not using any backing for the closet (keeping bare wall), instead of the installer removing the base trim, I could have done it earlier and painted it as now my wall was freshly painted but there is unsightly look from where the trim was removed.
4.Quality of materials and finish- Great. No complaints.
5.Lastly, call CBD last when bookign design sessions with other companies as you will get better practical advice and no pressure tactics, like if you book right now, will give you x% discount etc. In our case CBD was the first one, and I rue the decision to give the order at design time. If I had waited, I would have got better advice as other designers gave many different options which would have looked far better and suitable for the room.