Ineffective service. To date would not resolve with us. Shame. Would have liked to give recommendation for local business.
The service proved to be ineffective within hours and the owner was made aware. There was no other issue anywhere else in the home and this too was proven.
- Approximate cost of services:
- $452.00
- Company Response
Thank you for giving us your honest feedback. We care about the quality of our service, and about our customers, and always aim to provide the best service possible. We are sorry that you were disappointed with our services.
In this case, against our recommendation, you chose to have only a small portion of the affected area (only 2 Couches) of your home treated. We followed your instruction, while offering our advice to treat the rest of your home, including your bedroom, to avoid further infestation. When the treatment proved ineffective, due to possible infestation elsewhere in your home, you decided to dispose of a piece of your furniture. Although we offered to come and treat again, free of charge, at this point, you asked for a refund. While we do not normally offer refunds for our services, we did offer you a partial refund, out of pocket, because we felt for you. We are sorry that you were not satisfied with this resolution, but we stand by our services and the quality of our customer care.
We care about the satisfaction of all of our customers, and always aim to provide the best possible service to our clients.
Sincerely,
Rapid Pest Control