We purchased our hardwood from the Hardwood Design Centre in Burlington (Fairview St.) These are the absolute WORST people to deal with. Customer service is non-existent! We arranged for a pickup time - they did not show up. Called the next day, and they said they would call me back - they never did. tried to get my money back - they refused. I had a shouting match in the middle of the store it was so frustrating. After weeks of this, I finally got the material. I made sure I had it all, as I vowed that I would never go back. I told the sales person that I would tell as many people I could to avoid this retailer. He threatened me! "...you will be in big trouble!" No exaggeration. I am stunned that they are still in business. Please, ...avoid this place at all costs. The flooring prices are not all that much better.