You Move Me Toronto/Gta

Moving & Storage
Etobicoke ON M9W 1R2
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Andy from Toronto
Andy from Toronto
1 review Toronto, ON
9/10

1 bdrm condo move

I had a fantastic experience. Nick and his team were very professional, efficient, and yet still had time for friendly conversation. The final price came under the original estimate. I was most impressed when Nick drove back to my home 4 hrs later (there was 1 more move after me) around 10pm (!) to drop off a small piece that had fallen of my TV stand. He could have easily not said anything and called it a day. But he went out of his way to get that small piece back to me. Now that's what I call dedicated customer service!! I would most definitely use You Move Me again, and will recommend this service to any friends who will be moving. The reason I did not give a 10 rating has to do with 2 items from the pre-move-day process: 1) the automated confirmation/estimate email after my initial phone call did not include an attached detailed estimate, so I sent an email to Mike who was referenced on the automated email. No response from him even after 3 days, so I had to call again to get someone else to send me the detailed estimate. If Mike is too busy, then why have his contact info in the email in the first place? Replace him with someone who would be in a position to respond. 2) The day before my move, I did not get a confirmation phone call from You Move, so I had to make the phone call myself. It would instill confidence if You Move Me took the initiative to phone 2 days before the scheduled move date. Other than these 2 items, You Move Me was a fantastic experience!

Approximate cost of services:
$580.00
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Company Response

Hi Andy,
Thank you for taking the time to share your experience, both what you enjoyed and the opportunities for improvement.
In the time since your move we have updated the contact information in the confirmation email to ensure a seamless transition from initial booking right through to completion of your move.
I hope you're enjoying your new condo and look forward to another opportunity to work together on your next move.
Best,
Mike