So a bit of a good news/bad news story on these guys. I will say the initial sales process was pretty good. Matthew was quite responsive in setting up a time to inspect/quote and was good in getting packing boxes over.

On moving day, a small hiccup to start the day (They had the wrong starting address, so the start was delayed by an hour), but the crew was excellent, very personable, and professional. The move itself went quite well, including unpacking both the truck as well as a Pod that we'd had packed from a previous move.

I'd say they fell down a bit in the after-sales support. My move included a donation to Furniture Bank that was supposed to come with an income tax receipt. After several months of not receiving the receipt, I'm still following up with them. The person I was dealing with left and my issue wasn't transitioned to anyone. I'm now trying to deal directly with Furniture Bank.

On balance, I'd recommend... Sometimes you just need to fight for that last 10% (and two stars!)

Steven and his crew at You Move Me relocated our office in downtown Toronto. They were several hours faster than the initial estimate of 8 hours. They were all very friendly and everything was transported without damages.

The company moved a full house and the experience was great - the movers were friendly, trustworthy and honest. They were even great with my little son. It was a far better than usual moving experience.

In May 2016 I hired you moved me they admittedly broke a valuable antique marble top. Promised to replace multiple times took cabinet. I even provided a contact to fix it. They did not offer compensation or return the re0aired items. David will not respond to phone messages emails or calls to their American heas office. I guess I have to sue for damages.

Matt gave us a pretty accurate and honest quote for moving. The actual movers were professional, and hard working. Everything was wrapped and carried out with care. Hands down the best decision we made was hiring these guys, was such a stress-free move!

You Move Me provided the worst moving experience I have ever had. A guy called Matthew gave us a quote for a one day move, and made several assertions about their standards of customer service yet our move took 4 days to complete due to so many issues - too numerous to list. The Operations Manager (Colin) provided his business card but then refused to answer his phone or call back ever. To make it all so much worse they charged additional costs to my credit card beyond original quote without my approval, or any explanation. The Manager (Dave) promised to resolve the billing issues but did not. I have followed up several times but they demonstrate zero consideration in wanting to resolve complaints or concerns. We found the crews (all 3 of them - even the non You Move Me employee they brought along to help) courteous, but they too complained about how badly treated they were by You Move Me and how badly run the company is. Please never use this firm.

I hired You Move Me to move my 91 year old mother into a nursing home w her personal belongings and furniture and can tell you this was a fantastic experience. Vincent and Carlos were outstanding and efficient. They have probably been the best moving experience I have ever had and on top of that they were fun, engaging and Carlos did a mean acapela. Great job guys

We’ve moved from 1+1 bedroom size to another 1 bedroom in GTA area. The guys arrived on time. The move out is very smooth took around 4 hours because we have lot of stuffs. However for the move in, we can only booked the elevator for two hours, but the guys managed to talk to the building concierge and other people to make it works. Friendly and professional moving, really recommended!

Professional and friendly. They provide all the moving materials required and wrap/pad all the furniture and fragile items.