You Move Me Toronto/Gta

Moving & Storage
Etobicoke ON M9W 1R2
Write a Review
Write a Review

HomeStars  >  Moving & Storage in Toronto  >  You Move Me Toronto/Gta  >  Extremely Disappointed
Eric in Toronto
Eric in Toronto
1 review Toronto, ON
1/10

Extremely Disappointed

I cannot recommend this moving company, and I would never use them again. Their packing was very deficient and their moving reckless as demonstrated by the many scratches on furniture that survived earlier moves.

Firstly, to pack, only two people showed up with confidence that quickly waned when a third and then a fourth showed up, although the third was not a packer as I found him simply dumping the contents of bathroom drawers into a box. Another box was found to contain many glass bottles without any paper or individual wrapping - i.e., glass knocking onto glass - somehow, it made it to the destination intact. Then, they ran out of boxes and, instead of getting more boxes, simply stopped for the day thinking theyd arrive the next day to resume (earlier, another packer, when running out of boxes, went out and got more boxes).

The next day was the move and no packers showed up - the movers were left to resume the packing - some of whom had never packed and needed to be taught how - while some things were not packed at all. Eventually, my wife and I joined in the packing.

At the destination and over the next few days, we encountered scratches and scrapes and dents on almost all pieces of wood and leather furniture - furniture that had survived perfectly after six earlier moves. Some items had scrapes along whole edges as though they sat on the floor of the truck without padding of any sort. Some boxed items were broken too - wine glasses and a porcelain jar.

This mover also claimed to be able to move pianos, but none of the five movers who brought the piano had ever moved a piano before and didnt have the confidence to move it, so it stayed on the main floor where it was NOT supposed to go. I paid extra to get another mover to move it.

In claiming damage, I submitted several pictures, and without apologising, their response was for me to approach my insurer. Then, they went silent until my pestering caused them to send someone to repair the wood furniture. He did a terrific job and left saying that this mover hired him a lot. As for missing and broken items, this movers final response was to ask me to sign a document saying that they would assist in the remainder of damages if I removed my review and never reposted it. I did not agree to this as I felt it important for people to know how this mover operates.

We are very dissatisfied with this mover.

Approximate cost of services:
$14,000.00
1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Eric, We are truly sorry that you feel this way about your move. We strive, daily, to provide superior service. I understand that there were issues on move day and ask that you please contact us so that we may assist.