This is the first notice we have received from you regarding complaints about your renovation in 2 ½ years (aside from the glass door). We are not able to fix things, unless we know about them. Since posting this review and notifying us of these additional items, we have offered to come in to evaluate and address them. Unfortunately, you have decided not to give us the opportunity to rectify these issues, if they are issues at all.
In response to your glass door. We offered to replace your door at the glass manufacturer cost, with no charge for installation labour. You decided not to proceed. We offered a solution with installing a clear acrylic panel, this solution would end up being unsightly, as clear acrylic scratches easily. This conversation has been on-going, and your apprehension with the replacement glass has delayed us coming to any resolution.
If you would like to learn more about how tempered glass (which is always used in bath and shower surrounds), please visit this website:
Please think about your review and justify whether you are fair and honest to us, yourself and other customers.