Home Bath Bathroom Renovations

Bathroom & Kitchen - Fixtures & Accessories
Calgary AB T2E 2K9
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Reviews for Home Bath Bathroom Renovations

Average customer rating:
8.5 10 (28 reviews)

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Private User
Private User
Private User reviews Calgary, AB
4/10

Terrible communication for warranty work

We had our bathtub converted to a shower. HomeBath did a great job with this job. No complaints with the workmanship. Fast forward less than a year, we noticed cracks in the shower base. We had their warranty guy over to have a look. He confirmed that it was a manufacturer defect. He also said the office will give me a call to setup an appointment. Never heard anything for a few months. I called back and was told that someone from warranty would give me a call that call never came. This was now March 2020 and covid hit. Since we where all in lock down. I gave them 4 more months then I emailed them. I didn’t get a response until a couple weeks later. All she said was I am on the repair list and they would get back to me. That was in June. I sent another email in September and have never heard anything back. I would have given them a much higher rating if they would have done this warranty work as promised. No one calls you back.

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Jill in Calgary
Jill in Calgary
32 reviews Calgary, AB
6/10

New Bath

While the finished product is fine, I do have to wonder about their process. After choosing my plan at the Home Show here in Calgary about two years ago, the work was completed with a different bath than I had chosen. This ended up being a needed switch based on measurements or something, but I was never notified beforehand of the switch and was alarmed to see the change at the house. This also ended up adding cost, so wasn't really happy. Eventually the owner called and we sorted it out though, so all is well.

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H & M from Calgary
H & M from Calgary
4 reviews Calgary, AB
5/10

New shower and floor in small bathroom

I wish I could give them a 10 but that is just not possible. Funny how at first, they were johnnie on the spot with their emails and phone calls. Now it is a different story. A few problems occurred and they were out to fix the two leaks in the new shower within a couple of days. They even came out to fix the floor twice, but that was all within 2 weeks of the job being completed. On July 17, I email them with pictures after the second time they tried to fix the floor, to show them that nothing had changed, and was told that they would check with the guys and see what could be done. Two weeks later when I had not heard from them, I sent another email to ask if their silence meant that they had no idea what to do to fix it.

Their reply (and I quote) “I would like to have one of the guys get back in there an remove those couple pieces of vinyl in front of the shower, and replace some of the subfloor, and re lay the vinyl. I believe this to be a final answer/fix to the problem, and then re silicone in front. I unfortunately am one of the ones leaving on holidays as of Tuesday next week. Corrine and Kelsey are aware of what should be done here, and we will try to get this addressed next week. I will be working on putting together a schedule for next week, and will let you know where I think we can get you in.”

I received that email August 1 and responded that I would make sure I stayed home all week and to just let me know if and when. Well guess what…next week has come and gone and once again there has been total silence on their part, and again a second week with not a word from them (today is August 15). I guess they think that being retired seniors we don’t have to be anywhere important so can stay home waiting for weeks on end, but a quick phone call to say “sorry we can’t fit you in this week or next” would have been nice.

I was a fool and believed Wayne when he assured me several times that “they were there for us”. I was fool enough to pay them in full for the job, because I believed they would come and fix any issues we had.

I do love the new shower even though I can’t easily reach the shower head to adjust it because they put it too high, but this is a minor irritation that I can live with. Even the fact that I had to put the screws into the door frame wasn’t a concern to me. I can also live with the fact that they did not put the “MATCHING VINYL PLANK BASEBOARD WITH MDF BUILD UP & CHROME SCHLUTER EDGING” but only put the plank baseboard up with silicone. They offered to do it right or give us a $35 refund. I took the refund (obviously a good decision) because I figured it would be easier to just live with it the way it was rather than have them come in and rip it all apart to do it properly.

The job itself was done quickly and efficiently so I have no complaints there, it is the lack of follow up to fix the mistakes that they made while doing the job that has me frustrated.

I have always tried to support local business rather than the larger national businesses, because I believed them to be more considerate and caring. I guess I have to lower my expectations after this.

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Alex
Alex
1 review Calgary, AB
10/10

Two full bathroom renovations

I got a quote from Bath Fitters just to line my tub and showers. The next day I got a quote from Home Bath Bathroom Renovations. For the same price, Home Bath offered me two completely new bathrooms. New Tub, new plumbing. new quarts counters, new cabinetry, new toilets(upgrade), new faucets, a beautiful shower door with 8 mm glass and soft closing doors (upgrade), beautiful removable glass shelving(upgrade), high end Hans Grohe shower heads and hardware(upgrades), and very extensive tile work(upgrades). The only thing I bought was two vanity lighting which they installed. Their workers complied with the strict condo rules in my building. All work was done very well. The tile work was amazing. All this was co ordinated by a great project manager. The costs were 16k plus 4k in upgrades I am very pleased.

Thank you Home Bath
Alex Armutlu

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Amber
Amber
2 reviews Calgary, AB
10/10

Bathroom Renovation

HomeBath came in and removed my existing bath tub and shower walls and replaced it with a brand new acrylic tub, acrylic walls and new fixtures in under 8 hours. The work that was completed was fantastic and the quick work was a huge help as this was the only shower in my home. The installers were very polite and friendly and made sure I was involved wherever a decision was required and the office staff were extremely responsive. I would suggest HomeBath to anyone looking for a budget friendly, high quality bathroom renovation.

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Richard J. Bazillion in Calgary
Richard J. Bazillion in Calgary
5 reviews Calgary, AB
10/10

Shower renovation, expansion

HomeBath website stood out from others I visited while deciding whom to contact for the planned renovation. The company responded quickly to my invitation to consult. An excellent proposal was quickly forthcoming. HomeStar's site prep folks and installers completed the project expertly and entirely to our satisfaction. Workmanship was impeccable. We now have six week's experience with the renovated shower, and are entirely satisfied. We highly recommend this company.

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Company Response

Hi Richard,

Thank-you so much, we are so happy to hear you are enjoying your new shower! It was great working with you!

pdv3
pdv3
1 review Calgary, AB
10/10

Bathroom

everyone was very helpful and accommodating. When they were doing the installing they made sure to involve us, and made several adjustments to meet our needs. Ferdinand was especially patient and helpful. Great job!

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Company Response

Hi Peter,

Thanks for taking the time to submit your great review. Your kind words will be passed along to Ferdinand and crew. Please don't hesitate to call us for anything you may require in the future.

K Lee in Calgary
K Lee in Calgary
1 review Calgary, AB
8/10

Bathroom renovation

Homebath installed a tub/shower surround for us. A warranty issue was handled quickly and fairly. Overall, happy with the work. Staff were on time, professional and great to work with.

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Company Response

Thanks for the great review Kira! You were easy to work with and please contact us anytime if we can offer further assistance.

Terry
Terry
1 review Calgary, AB
10/10

Conversion of bathroom to accessible standards

Excellent job from start to finish. Wayne's knowledge base regarding equipment and design brought in factors I wasn't even aware of. As a wheelchair user I now have the first toilet I have ever been able to transfer from my wheelchair with no impediments, a complete shower I can use with no concerns for safety and a bathroom door conversion to a 36" (versus the old 28") pocket entry that now meets wheelchair standards. No more squeezing my chair through an old fashion narrow doorway with room to do a complete 360 turn in the bathroom. Thank you HomeBath and team

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your feedback & review Terry! We were delighted to help you tranform your bathroom into a beautiful accessible space. You were amazing to work with and our entire team looked forward to working in your home every day until the job was complete.

Barb Jones in Calgary
Barb Jones in Calgary
3 reviews Calgary, AB
1/10

Bathroom reno disaster

We had homebath give us an estimate to renovate two bathrooms in our home and decided to start with the smaller bathroom first. Initially we were quite pleased with the suggestions and help in choosing our colors and tile but it became clear very quickly that they were anything but organized. Quotes had to be redone several times, wall tile that they ordered for us was no longer available which we were informed of a few days before tiling was to begin. They ordered a smaller tile which we then determined by ourselves would be too narrow and would not work around our tub surround. Wayne's response to me was "good catch". Aren't they supposed to be the professionals!
On day 2 plumbing attempted to be installed incorrectly which was not to code. Tile floor that was installed was making a popping sound and the grout was cracking. This was due to the subfloor being installed incorrectly. The
counters had to be cut 3x as they were mismeasured.
The cabinets were mismeasured and had to be shortened. The wall tile was a disaster..the pictures I have posted speak for themselves.
All of these items were rectified with the exception of the wall tile which Wayne agreed to have his guys rip it out but we would have to find someone else to tile it or tile it ourselves as he felt his tiling guy could not do much better the second time around. All of these issues turned our 5 day reno into a 40 day reno. Lisa nor Wayne were returning our emails to let us know when they would be back or how much longer they were going to take to finish our reno. Lastly the mirror was also mismeasured and hangs over our
backsplash. Wayne was unwilling to rectify this however upon contacting the better business bureau it was quickly rectified. I would not recommend homebath to anyone and urge people to do their homework and check with service Alberta to make sure a company is licensed and bonded before you give them any money and let them into your home. We clearly dropped the ball in that respect!
One of the workers was wanting to install the plumbing incorrectly which was not to code. After our tile floor was installed it was making popping sounds and the grout was cracking.

0 of 2 people found this review helpful.
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Company Response

Hi Barb,
Please see our Insurance, Service Alberta and City license policy numbers listed below for your reference. They were also posted on our wall in our showroom – visible during your free showroom consultation. This information was also provided to you in our original quote email on May 16, 2018.

• Service Alberta Registration Number – 329960
• City of Calgary Business Licence – BL157474
• WCB Account Number – 3220892
• Insurance Policy Number - 5A1286899

We were very disappointed to see your review. The parting gifts that your husband gave our installers gave us the impression that you were happy with the job. All mistakes were fixed at our cost and your invoice was also reduced as per your request.
It is our company policy to make every effort to complete the job to our customer satisfaction no matter what the situation. If there is anything more that we can do to make the situation better, please let us know.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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