Charging extra money apart from warranty
I had to repair my dryer. So I called the warranty company to do the repair. They asked me to call Tras solutions.
When I spoke to them for booking an appointment, I came to know that they will charge me $150 (out of my pocket ) for keeping the dryer on the floor to repair it. They said they will bring some special instrument to do that.
I already paid extra for extended warranty on the dryer. Then I don't know why I have to pay again for this service. I am not calling them anymore. I was really disappointed and will not recommend this company to anyone.
- Approximate cost of services:
- $150.00
- Company Response
YOUR EXTENDED AGREEMENT DOES NOT COVER TWO MEN TO LIFT THE DRYER OFF THE WASHER. THERE IS A RULE RELATED TO WORKERS COMPENSATION. WHEN TWO MEN IS REQUIRED FOR HEVY LIFTING THEY HAVE TO BE INSURED TO ENSURE THAT IF THERE ARE INJURIES TO THEIR BACKS ARM FEET THEY ARE ADEQUATELY COVERED BY INSURANCE ALSO WE PAY INSURANCE TO ENSURE THERE ARE NO PROPERTY DAMAGES TO THE CONSUMER HOME. WHO EVER THIS PERSON THAT WROTE THIS REVIEW IS VERY INCONSIDERATE AND DOES NOT CARE IF A PERSONS/WORKERS HEALTH IS DAMAGED. The extended warranty insurance does not cover an extra body for lifting heavy appliances. This individual should read the fine prints of their agreement. This is definitely an ignorant review by this consumer.