Discount Basements

Basement Renovation
Write a Review
Write a Review
HomeStars  >  Basement Renovation in Richmond Hill  >  Discount Basements
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

63%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Discount Basements

Average customer rating:
8.1 10 (11 reviews)

Sort by

rdwyer
rdwyer
1 review Port Perry, ON
8/10

Basement

Workmanship is great! Each trade took great pride in the job they performed which the end result is a beautiful finished basement and new living space for our family! Thanks.

Was this review helpful?
Company Response

Thank you for your review! We are glad that you've had such a positive experience with your basement renovation. Enjoy your basement!

Meg in Toronto
Meg in Toronto
1 review Toronto, ON
0/10

Beware with this company!

Avoid this company at all costs!!! Not sure where the good reviews came from, probably written by their staff. But this company has some unprofessional staff especially at their head office. Also, do not be fooled by the 2-week policy of finishing and giving you $100/day if not finished because they will blame it on your house as much as possible.

We started our basement mid-June and did not finish until August.
The head office is difficult to contact and will push you around once they've locked you into the sale. They've also put in their sign on my lawn and had one referral which promised 3% of the total cost of the referred person's basement reno but only gave an amount at their discretion and you would have to chase them for it! The referred's basement was $35K x 3% = $1,050 but said will only be given $300 and have to pick up the cheque. Until I told them that I could give them another referral if they give me the full $1,050, which they acted upon so quickly! SO UNPROFESSIONAL!!!

There is no coordinated timeline and project plan, you would have to sort of coordinate and ask them on your own as they would not update you on the project. People will just come in and out of your house.

I also had to fight for a few things that were written on the contract that was supposed to be included but at the headoffice they it's not. So, your salesperson will lure you in and tell you all the good stuff but once you're in. You will never him from him/her again.

Again like I said, avoid this company at all costs. The head office is comprised of unprofessional people with no formal education in office handling and planning or customer service. It seems they are all related or friends that collaborate with each other and no one in the office will hear you out.

Was this review helpful?
Simon in Brampton
Simon in Brampton
1 review Brampton, ON
1/10

basement renovation

We started our project in mid April, and now in the beginning of July, we still haven't completed the job. the drywall join was badly done. Contacted them in midweek, They came on Saturday, did some work, and leave the work there unfinished, contact them again on Tuesday, they replied "will come next Saturday to continue". the price was same as everyone else, there were no saving at all, example: they charge us extra $1200 to paint the wall with colour other then white, My wife paid them in full, If she don't paid them, they said,: " so you don't want to close the deal, imply they will execute their late payment fee policy. ** They have 2 week complete policy, if late $100 a day.. big BS, As of today, our project hasn't finish yet, hope they will get things done sooner....

2 of 2 people found this review helpful.
Was this review helpful?
Francis Zuccarelli from Mississauga
Francis Zuccarelli from Mississauga
1 review Mississauga, ON
10/10

Basement Renovation

We are extremely happy with AGM and would recommend them. Their service was excellent and their scheduling worked like a fine timepiece. All trades were professional in their workmanship as well as in how they conducted themselves. The price quoted was the final invoice price, there were no hidden or surprise cost added at the end. The job was completed within the stated time frame without any delays. AGM has created a formula and protocols that surpasses all expectations. They know what they're doing and can be trusted to do it right.

0 of 2 people found this review helpful.
Was this review helpful?
Khalid from Burlington
Khalid from Burlington
1 review Burlington, ON
10/10

Basement Renovation

We much admire and appreciate your work ethics, your passion and compassion, from our first meeting to the finishing of our basement project. Thank you very much for your service!

Was this review helpful?
Mike from Burlington
Mike from Burlington
2 reviews Burlington, ON
10/10

Basement Reno

Alex and his team were very good...this is a big company so there's lots of workers in and out all the time, but they stuck to their 3 wk timeline guarantee. Overall, very satisfied with their work!

Was this review helpful?
Kevin from Richmond Hill
Kevin from Richmond Hill
1 review Richmond Hill, ON
10/10

Basement Renovation

I am so happy with the final product of my basement renovation!!! The team was competent and professional, and the customer service was excellent. Not only does our basement look great, but the team was responsive and sensitive to our needs. I definitely recommend Discount Basements and look forward to using them again in the future.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Discount Basements

Certified Basement Finishing Experts serving the Greater Toronto Area including Mississauga, Brampton, Oakville, Richmond Hill, Markham and other cities. Discount Basements offers a complete basement finishing package from design consultation to construction including a wide choice of materials and construction waste removal options. Finding the right contractor to renovate your ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.