Curtis at the first meeting was nice & knew his tricks of the trade. Was quite helpful. He also got some boxes at a good price.
We booked the move over a month in advance but despite this were asked 4 times to change the moving time.
When they arrived (late) one guy just oozed the smell of a bottle of Jack Daniels which still would not make me give a poor review. From the time they arrived until the job was finished ,approximately 5 hours,I heard the two bosses say at least 50 times " you've got a lot of stuff", "I didn't think there was this much" etc. Included here was saying this to my mother which is unacceptable! This is a reason to shave points.
I was told by one mover that he dropped a box and that was fine, accidents happen, no worries. It was the other 4 boxes that were damaged with broken things in each one. At least tell me about it. Unacceptable.
Upon arrival to our new spot I was not too familiar with the streets & gave the wrong street to take. My fault & I felt pretty stupid on my own without Curtis yelling on a cell phone & being very upset. Earlier he had lost his cool with the workers, throwing cardboard off the truck and again yelling. Combine this with the foul language & it is unacceptable.
I was going to let this go & not even review this because despite all this they are likable hard working people.
However, maybe they should respect customers a lot more!
- Company Response
This person is not telling the truth because I would not say 50 times you have to much stuff but I did say 1 time and as far as boxes broken they packed there own boxes and we did not show up late because I called him to tell him the traffic was slow and he put us out of our way almost an hour and he gave us a tip at the end of the move so I don't know what his problem is.