Bought the Living Social coupon thinking I could try this company out and see how they do and maybe hire them for more services. Had a quick response right away and was promised an appointment in two weeks. A month later, no call and no appointment. Could not get a hold of them through e-mail and the answering machine was full. Finally 2 months later got a call and was advised that the coupon is no longer valid. Offered to do the service again for twice as much ($100). I said that I only wanted to spend the original amount and they agreed. They set an appointment for a Saturday and did not show up. Terrible company, weak communication and bad customer service. Luckily I did not pay upfront. How can a company stay in business with such bad customer service?
- Approximate cost of services:
- $49.00
- Company Response
HI Alex
We apologize that we did not contact you on your Saturday appointment. Our office does not work weekends and they find out who was missed Monday morning. You had sent us an email Sunday stating that no one had called you and cancelled your appointment. Our office was to have you scheduled Monday but your email stated you no longer wanted service from us.
Joshua