In February 2013, we (regrettably) prepaid for a spring clean up and two months of lawn cutting. Spring came and went, as did Kerri's many missed appointments for our 'spring' clean up. She always scheduled a time, then no one showed up, with no communication from Monster that that would be the case. In June, we cancelled Monster's services and asked for a refund for the full amount we paid. Kerri said we'd get it by July 19; we still haven't received it. She's continued to say we'd get it and has continued to not pay us. Monster Aeration has been brutal in their behaviour towards us.
No matter what is said by Joshua, it seems clear from everyone's comments that they have no intention to refund customers, regardless of the amount of time they assert is their policy. We are pursuing this matter in civil court and would imagine that anyone who has experienced their negligent behaviour would do the same. Additionally, we are undertaking steps to have them investigated by the police for fraud. Lastly, Service Alberta has indicated that they have behaved illegally with their 'prepaid services' actions. To that end, there is a fine of $300,000 and up to 5 years in jail if they are found to have behaved as we have evidence that they have. All those people who share our experience, whether with prepaid services or with Groupon, please keep in mind: a higher volume of complaints registered with Service Alberta will certainly put a more intense spotlight on the actions of Monster and its agents.