Monster Aeration

I paid for my service in October to be done in the spring. It took me two weeks in the spring to even book a date. Then after canceling in us 5 times I had enough. I had already said if you are too busy to so the service please refund me and ill go elsewhere. Finally I got ahold of the owner and was promised I would recieve the refund that day. Surprise surprise no refund yet and my lawn is now knee height and impossible to mow with my push mower! Nice people but have over stretched themselves and are not good at keeping promises. Yes it rains but your still running a business.