We had several quotes. Penguin's was by far not the cheapest, and they weren't available the fastest, but we were impressed by their philosophy, materials and their expertise when it comes to basements. They quoted a project timeline which I found difficult to believe but based on reviews was hopeful that it could be accomplished.
Well, it was! They started early as they had time become available, and finished on time! All the people coming in and out of our home were very pleasant and respectful of the fact that it was our home and were a pleasure to deal with. Everyone from the initial appointment, to contact with the office and design was fantastic.
Josh, our project manager, was amazing. He responded to each of our (sometimes trivial) concerns promptly. There were a few things that weren't ordered (doors and paint etc.) that were chosen in design, but he was very quick to remedy any problems and gets extra points for winning over our dog who by the end barked at us but not him when coming in the front door.
The only thing I might mention is delivery material was sometimes very unorganized (for ex. I got an hour's notice that the drywall was being delivered, however thankfully was home), but in this grand scheme of things this is an extremely minor issue.
We love our new basement! Correction: our son and his friends love our new basement - we can't get them out of it!
Thanks Josh and Penguin!
- Approximate cost of services:
- $46,000.00
- Company Response
Hi Lori, and thank you for taking the time out of your busy day to post a review. We do appreciate it. You did touch on one of the fundamental changes we made to our business this past year, and that's the importance of scheduling. We have found that by slotting in a job to a specific date and build schedule we are able to provide better service to our clients, and manage the communication among our team members more effectively. So, yes, depending on the time of year we may not be able to get to a build right away, but we'd rather build the right way. Enjoy your basement!