An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We were pleased with the quality of product during our installation. The Installers were knowledgeable and they took the time required to install our WINDOWS AND DOOR. Post installation garbage was cleaned up quickly and kept to an organized minimum. The windows and door look fantastic and we are pleased with our installation.
A couple issues observed: I did not appreciate that one of the installers decided to smoke in my backyard while waiting to put in my door. My son has extreme sensitivity to smoke and I felt that if a break was required that is absolutely acceptable however it is not acceptable to smoke on my property. Another issue is I would have likes the installers to where something over their work boots rather than walking around my home with their shoes on. Again when u have small children who are constantly on the floor putting things in their mouth it's difficult to deal with. However, the product, installation and cost were very competitive and I would refer New Look Windows to others.
- Approximate cost of services:
- $2,300.00
- Company Response
Hi Janainna. Please accept our sincere apologies for the inconvenience you may have experienced.
At New Look we take pride in ensuring our customer’s satisfaction.
We deeply value your relationship with New Look and are committed to providing you with the highest level of service simply because our customers deserve the very best.
We truly appreciate your business.
Thanks again.