We paid $145 just to get quote and decided that the 3 quotes given were outrageously high. We wanted 3 taps with pop up drains and shutoffs installed that we had already bought. The price for installation would have worked out to be approximately $500 for each bathroom sink with easy access through large empty cabinets.
Huge upsell pressure to do additional work that was not required. Ended up calling in a person referred to by a friend who charged a fraction of the quote plus did it in under an hour.
- Approximate cost of services:
- $145.00
- Company Response
Hi there, thank you for sharing your experience with us. We are so sorry that you were not satisfied with our services.
We would like to address some of your comments. Firstly, when you called our office our staff clearly articulated how we operate including the service fee for your area which was $129 + HST. We then proceeded to share with you precisely how the call would go so you would know what to expect.
Our highly trained technicians come out with fully stocked trucks prepared to take care of the work on the spot for you. Once you had agreed to all of the above, we booked the service call for you.
We are an extremely professionally home service plumbing company and our prices are a direct reflection of what it costs us to operate. We are reliable, dependable and professional. We don't know who you ended up calling, what size their business is, nor how they run their business.
Our pricing may not work for you however we were informative, professional, transparent and upfront.
Do you think we deserved a 1 star rating because our pricing didn't work for you?