Preferred Plumbing Solutions Inc.

Plumbing
Vaughan ON L4L 8T2
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Preferred Plumbing Solutions Inc.
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90%

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Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Preferred Plumbing Solutions Inc.

Average customer rating:
9.3 10 (175 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Plumbing -- replacement of toilet part

Preferred Plumbing is prompt and efficient. Their staff are professional and knowledgeable. I've called them twice and the service was excellent. But they also tend to do a sales pitch which can be overdone. I would recommend them for service.

Approximate cost of services:
$113.00
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Company Response

Thank you for taking the time to share your feedback. We appreciate your continued business and loyalty.

Ari in Toronto
Ari in Toronto
0 reviews Toronto, ON
10/10

Faucet Replacement

Completed a full faucet Replacement for my tenant. The tenant was so happy with the service. She said they were very professional.

I was happy with how quick they responded and the price.

Thank You

Approximate cost of services:
$50.00
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Company Response

Hi Ari,

Thank you very much for this great review! We're so happy you and your tenant are always happy with our work, and professionalism! We are thrilled you're pleased with our services!

Michelle in Bowmanville
Michelle in Bowmanville
0 reviews Bowmanville, ON
10/10

Wonderful service!!

Our family has found Raphie, Dominic and their crew to be professional, friendly, courteous and timely. The Flow Tech system has worked as advertised.
We noticed a significant decrease in the existing scale build up. Our shower pressure has become stronger, and our laundry tap flow is stronger as well. Not to mention Raphie did a wonderful job in connecting the water flow to our backyard. We have always found Preferred Plumbing to be excellent to work with, and wouldnt hesitate to recommend them.

Approximate cost of services:
$3,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Michelle,

Thank you so much for taking the time to post such a beautiful review! We truly appreciate having you and Marc as our loyal customers, and we're very happy you always have a pleasant experience with us!

John from Thornhill
John from Thornhill
3 reviews Markham, ON
2/10

Be very careful with these guys...they will upsell you to no end!

My problem is that I have a leaky valve from my hot water tank and I called these guys. I have the kind of system that uses the HWT to heat the place in conjunction with the furnace. I now need to have the lever in one position to have heat, but no how water, and in the other position to have hot water but no heat. This is not a big issue in the summer as I have the AC on and no furnace.

They came by promptly at the assigned time. Daniel was very personable but I could tell he was a salesman (i.e. UPSELL) more than a plumber.

So, Daniel came down, polished salesman as he is, and tried to sell me a $3,000.00 system called "Flow-Tech" which sounded good at first BUT...This expensive system has NEVER been tested and peer-reviewed by any independent trust-worthy source whatsoever. This company claims to have been around for years, yet the only reviews I've ever seen online as of today are 11 on Flow-Tech's Facebook page. The other reviews I saw online are from ONE plumbing company in the US - the one that obviously has a vested financial interest. Only ONE company in Tennessee. In fact, virtually all the holy grail videos posted online are from ONLY that ONE company . No other plumbing company / independent plumber has endorsed this Flow-Tech expensive placebo in Canada after 10+ years. In other words, millions of plumbers and yet NOT ONE. (other than obvious PAID distributors/ plumbers) can vouch for this Flow-Tech? lol

Folks, please do not get hoodwinked into buying this Flow-Tech system. Unless and until PROVEN to work via independent scientific evidence that shows that this works, DO NOT BUY!

Finally, I was given 6 (six) options from Preferred Plumbing ranging from $399.17 to replace just the leaky valve (which is what I originally needed anyway) to $6,285.57 for the whole upsell to install this unproven "Flow-Tech" thing. Of course, the most expensive option was "recommended" while the lowest was "not recommended" lol. Gotta love these sales guys!

I'm giving a 2-star rating just because Daniel was nice.

Review has 1 previous version
Approximate cost of services:
$59.00
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Company Response

Hello John, thank you for taking the time to share your experiences with us. I am sorry that you didn't appreciate the service. Thank you for the nice compliment about our Service Technician Daniel, that is greatly appreciated.

As professionals, it is our job and duty to point out and bring to your attention any concerns we have. We then provide upfront pricing with several options so the customer can choose what level of service they would like done.

Regarding the Flow Tech Anti-Scale system. We had recommended this system because there were obvious signs of hard water and heavy mineral activity through out your plumbing system. In fact, your valve was leaking due to deterioration of the internal components because of the scale in the water. We could have offered a traditional water softener but they are far more expensive and physically a much larger piece of equipment that you did not have the space for.
We know with certainty the effectiveness of the product because we are plumbing technicians and have many opportunities to physically witness the amazing results of this system. Seeing that this system is only sold to Licensed contractors who have been trained to install and test these units, it makes sense that you will not see consumer reviews.
Regarding your comment on the system never being 'tested', this technology has been used for over 30 years in far more severe applications. Tens of thousands of these systems have been installed all over the US for the last 10 years. There are much larger companies than us installing these units daily.

If you do not feel comfortable with one of our suggestions, you simply do not have to chose to purchase it. Hence the various options we provided. We have an extremely strong reputation in the industry and have thousands of very happy clients.

We would like to help you in any way we can. Please let us know. Thank you John.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fantastic customer service

Unbeatable customer service. Incredibly reliable and friendly. Dominique and Daniel were patient, knowledgeable and fantastic to work with. Would definitely recommend for quality service. Raphie and Jay were also so easy to coordinate with. A seamless experience.

Approximate cost of services:
$2,000.00
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Private User
Private User
Private User reviews Markham, ON
1/10

Repair Leaking Toilet and Install kitchen faucet

Very professional introduction, and detailed choices of various repair scenarios, from what I requested to changing stop valves and removing saddle valves on furnace. But the highest choice was priced at $5413 and the choice one above what we wanted was $1214. By the way, they did not recommended the one we would have chosen which was $715. So we chose not to accept any of their proposals and paid $49.00 for the service call.

Approximate cost of services:
$49.00
2 of 2 people found this review helpful.
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Company Response

Hello there, thank you very much for your business and for taking the time to share your experience with us. We truly appreciate it. We take pride in our commitment to excellence. We have a comprehensive candidate and hiring system. We also spend a considerable amount of time, energy and resources constantly training all of our staff to ensure all our clients receive the highest level of service. Obviously all of this comes at a cost to our company and pricing reflects that of which you have experienced.

We look forward to providing you with our services in the future. Thank you.

managerthls
managerthls
0 reviews Vaughan, ON
10/10

Drain snaking

Danielle and Dominic are great! Very knowledgable, professional and friendly. They finished the job early and everything is running smoothly now.

Approximate cost of services:
$1,200.00
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Company Response

Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Bernie in Thornhill
Bernie in Thornhill
0 reviews Markham, ON
10/10

Plumbing problem

Kitchen sink water under faucet, toilet water running. Two men repaired both problems, very professional, explained everything and provided options for repair. Job well done.

Approximate cost of services:
$750.00
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Company Response

Thank you very much Bernie! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User
Private User
Private User reviews Toronto, ON
1/10

Beware of bait and switch

I called Preferred Plumbing to repair a lack of hot water in my condo shower pipes. I was quoted $55 for my service call, very reasonable. I was surprised that 2 plumbers arrived for this seemlingly minor job of what I though was going to be relacing the cartridge. I had done this type of work myself in my old home. Beware of companies that quote various project rates rather than an hourly rate. There's no way for the consumer to know what's fair or reasonable. But I do know that there was what felt like bait and switch tactics going on for my repair. I was quoted the low service visit fee (I thought, because I was a senior). But when they arrived, they quoted a high rate for opening up the wall to investigate further (this was obvious they'd have to do this to do any sort of reasonable investigation, but there was no mention of this on the phone). Apparently, the service visit fee was just for walking in my front door, no real work. I was then quoted $2000 for a repair that they eventually agreed to do for less than half that (still too much). In the middle of my repair, they left my condo for a while, came back and there was time wasted. The way they charge seems to be an unethical approach and still unsure why this company doesn't have an hourly rate, plus parts like 99.9% of other plumbers out there so things are transparent and fair to customers. Watch out.
Your standard responses to online reviews such as "We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people." doesn't account for the bait and switch tactics of low-priced service visits followed by unwarranted massive charges rather than a fair hourly rate for straight forward work. When estimates run into the thousands, that would mean breaking into walls (not just taking parts apart in front of the wall) or the replacement of entire systems rather than straight forward repairs that take an hour of less. Giving people options is one thing (which again, you mention in a previous review, but I can assure you that no senior of anyone else for that matter, wants to rebuild a fairly new bathroom or do major extensive (and expensive) work when there’s a reasonable alternative for a solution that’s a fraction of the price. With regards to training your staff, please train them on above, in terms of looking out for the customer with reasonable, honest solutions and pricing, rather than taking advantage of those who are vulnerable to your tactics and simply need their plumbing fixed to take a shower.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
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Company Response

Dear Customer,

Thank you very much for your business. We truly appreciate you giving us the opportunity in providing you with our professional services. We deeply apologize that you are not satisfied with our services. We truly try to uphold the highest level of customer service and we feel badly that you did not have a good experience with us.

Our trained Technicians are responsible to communicate to you what they find and what they think the next steps would be in proceeding with the repairs. Various options are provided upfront, when you have chosen an option that you are comfortable with, the technician will present the chosen option again to you on a quote so you can clearly see what the cost will be with the additional applicable taxes. Only once you sign off on the work and instruct the Technicians to go ahead with the work, will they proceed.

If you did not like the prices that were communicated to you. You could have simply paid the $49 + hst and we would not have proceeded with any work. Service, repair or inspection rates can not be communicated until the Technician is on site and accurately evaluates what steps need to be taken. The $2000 that you mentioned was for completely replacing your shower faucet system, which the Technicians reiterated many times would be the optimal solution.

You had also failed to mention that the Technicians spent over 3 hours working on your plumbing issues in your condo unit, including going out to source and purchase the correct components for your specific shower. They did not leave and 'waste time' as you had mentioned. They spent more time than usual trying to rectify your situation and they had clearly kept you updated throughout the process.

We do not use any 'tactics' as you have mentioned numerous times. We are extremely transparent as to how we conduct our business and fully stand behind our quality workmanship and the integrity of all of our trained Technicians.

If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905)-597-8555 and please ask for me, Raphie (Owner).

All the best and we look forward to working with you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Preferred Plumbing Solutions Inc.

Preferred Plumbing Solutions, Inc History

***

Started in 2011 by Master Plumber Raphie Konsker, Preferred Plumbing Solutions, Inc (P.P.S.) is a service-based company that takes pride in its work. P.P.S. is committed to doing great work and offering superb service to all of our customers. We are constantly training our office staff as well as field operatives with Customer Service seminars and interactive workshops. We are always learning the latest technical advancements in the Plumbing Service Industry. We have a 3 tier integrated software that organizes our schedule and customer base, which allows us to operate with the highest efficiency. We are based in Thornhill and proudly provide service anywhere in the GTA. (**EXCLUDING** Brampton, Mississauga, Etobicoke)
***
Our Certifications

P.P.S. holds a master license in plumbing and a Red Seal certificate. With our Red Seal certificate, we are able to practice plumbing anywhere in the Country.
***
Residential Services We Provide

Preferred Plumbing Solutions provides a variety of residential services to our customers including:
Water distribution pex pipe upgrades
Noisy pipe fixes
Water supply optimization
And much more
***
Commercial Services We Provide

In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including:
Drain cleaning
Supply and installation of pressure assisted toilets
Plumbing modifications

***
Check us out on Youtube: https://www.youtube.com/channel/UCnfbwGIe5hWPV3miJ5LTLlQ/videos

CATEGORIES
Plumbing
PRODUCTS
Toilets, kitchen faucets, bath faucets, shower faucets, laundry faucets, lavatory faucets, kitchen sinks.
SERVICES
Residential Services *** Preferred Plumbing Solutions provides a variety of residential services to our customers including: *** Shower faucet Repairs/Toilet Repairs and Replacements/ Valve replacements and upgrades/ Food Disposal units/ Water distribution pex pipe upgrades/ Noisy pipe fixes/ Water supply optimization/ And much more *** Commercial Services In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including: *** Drain cleaning/ Supply and installation of pressure assisted toilets/ Plumbing modifications
BRANDS
MOEN, RIOBEL, AQUA BRASS, TOTO, RUBI, GERBER, AMERICAN STANDARD, GROHE, HANSGROHE, ELGER, INSINKERATOR, BLANCO, FRANKE, DURAVIT, PRICE PFISTER, KINDRED, DELTA, BRIZZO. NICOLAZZI, BELANGER, EMCO, WALTEC.
SPECIALITIES
Trouble shooting leak repairs.
WEBSITE
http://preferredplumbing.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Visa, Mastercard, E-transfer, Cheque and cash,
LICENSES
Metro License P22744, T95-4183889
MEMBERSHIPS
Ontario College of Trades.
LIABILITY INSURANCE
Yes
DIPLOMAS
Ontario College of Trades Certificate of Qualification
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
4, 6, 8 or 12 months. Specific services come with a life time warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.