Thank you very much for your business. We truly appreciate you giving us the opportunity in providing you with our professional services. We deeply apologize that you are not satisfied with our services. We truly try to uphold the highest level of customer service and we feel badly that you did not have a good experience with us.
Our trained Technicians are responsible to communicate to you what they find and what they think the next steps would be in proceeding with the repairs. Various options are provided upfront, when you have chosen an option that you are comfortable with, the technician will present the chosen option again to you on a quote so you can clearly see what the cost will be with the additional applicable taxes. Only once you sign off on the work and instruct the Technicians to go ahead with the work, will they proceed.
If you did not like the prices that were communicated to you. You could have simply paid the $49 + hst and we would not have proceeded with any work. Service, repair or inspection rates can not be communicated until the Technician is on site and accurately evaluates what steps need to be taken. The $2000 that you mentioned was for completely replacing your shower faucet system, which the Technicians reiterated many times would be the optimal solution.
You had also failed to mention that the Technicians spent over 3 hours working on your plumbing issues in your condo unit, including going out to source and purchase the correct components for your specific shower. They did not leave and 'waste time' as you had mentioned. They spent more time than usual trying to rectify your situation and they had clearly kept you updated throughout the process.
We do not use any 'tactics' as you have mentioned numerous times. We are extremely transparent as to how we conduct our business and fully stand behind our quality workmanship and the integrity of all of our trained Technicians.
If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905)-597-8555 and please ask for me, Raphie (Owner).
All the best and we look forward to working with you again!