The owner of this company (Matthew) did a good job for the installation of new TV, receiver, sound system etc.. I was very happy with that. However when things go wrong, he won't answer his phone.
The big problem is the remote. It is an RTI remote -cost $1000 up! - A great remote when it works! I have had TWO of them now and have had LOTS of problems. The newest one was 2 years when it went to a dead white screen for no reason. It is rarely used, never dropped, always safely stored in its charger. This white screen is called a "bad board" and cannot be repaired, leaving me with ONE choice =upgrade AGAIN and put out more money (MINIMUM additional $700). I bought this second remote only because Matthew promised me this white screen problem I had with the first one, would not happen with the new model!! I BELIEVED HIM.
Matthew also claimed the cable provider remote cannot work on this system (tv, receiver and vcr plus cable box etc) and my cable provider agreed. So Matthew has hooked me into an expensive addiction! This $1000 remote lasted just over 2 years - my FREE cable company remote (and all the other remotes I have) work fine after 10 years!!!
This "company" is one person (Matthew). When his "wonder" remote died, he promised to drop by but never showed up and will not answer my calls. I should never have believed him! I called RT1 but they say i must deal through Matthew. WHAT AN EXPENSIVE MESS Matthew talked me into!
Despite Matthew claiming a cheaper remote would not work, I finally bought a $50(sale) universal remote at best buy and it does everything beautifully! And I bet it will last longer than 2 years - but if not, considering the price difference, I can buy TWO DOZEN more remotes (1 EACH MONTH) and still not spend what Matthew charged me! -oh yes and did I mention he also charges extra to upload programs into the remote so it can be installed to your system?
NEVER AGAIN! This "company" is one person (Matthew). When his "wonder" remote died, he promised to drop by but never showed up and will not answer my calls. After calling Matthew many times, for many months, I called RT1 but they say i must deal through Matthew.
Choosing to buy an expensive remote is one thing. Being told you need (not one but two) very expensive remotes that you do not need is another and makes one wonder about the rest of the bill.