Crack Busters repaired five cracks in our concrete foundation. We left the walls uncovered without any insulation to continually monitor these cracks and any moisture spot. After only 5 months, two cracks were leaking. They came to "fix" it under warranty and only one month later these two same cracks are leaking again. After talking to an engeneer who walked me through the process and how it should be done, it was evident that Crack Busters does not do a good job. NOTE when they inject the crack through the sides, you shouldl see the material come out of the crack, this is proof that they did a good job and that in fact they sealed the crack. If you just see the plastic stubs they put on the sides of the crack and no material coming out of the crack then they did not fix it properly. We are now hiring another company and spending an additional $2,500 on top of the $6,500 we had already spent with Crack Busters. Do things right from the start, do not fix your cracks with these guys
- Approximate cost of services:
- $6,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are very sorry to hear that you have been having problems, but we would be happy to help. We give a full warranty on all of our work. In the future if you have any questions or concerns please call us first at 1 888 426 1331 as we cant help you if you don't call. This is the first time we have heard about your issue. Here at the Crack Busters we fix hundreds of cracks every year with less than 2 percent with warranty issues. However if you are part of this 2 percent please call us and we will rectify the problem free of charge just like any other customer. If our technicians did miss something, we would be more than happy to help 7 days a week.
Thanks
Michael
1 888 426 1331