Crack Busters Water Proofing Company

Waterproofing
Un Known ON L1S1Y3
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Crack Busters Water Proofing Company
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57%

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Reviews for Crack Busters Water Proofing Company

Average customer rating:
6.7 10 (20 reviews)

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David  in Ajax
David in Ajax
1 review Ajax, ON
10/10

Window wells

I recently had a problem with water leaking thew my basments window. I tryed calling a numerous amount of water proofing company's and could not seem to get a straight answer or reasonable quote. I than called the crack busters and spoke with a gentalmen name Michael and just over the phone was more helpful than anyone elce I contacted. Needles to say this company is great and left me 100% satisfied. They installed a window well and now no more wet basment! If your looking for a trust worthy company that offers nothing but clean quailty work I recommend the Crack Busters.

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robert  in Ajax
robert in Ajax
1 review Ajax, ON
10/10

4 cracks repaired

I started finishing my basement when my contractor discovered cracks in my wall which stopped renovations. My contractor told me to call crack busters as he has used them in the past. Crack busters came and discovered the 4 cracks in November. They fixed them all on the same day. Good guys and clean job. My basement is now finished with no leaks. I'm happy I called them. Would recommend.

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Clinton in Ajax
Clinton in Ajax
1 review Ajax, ON
10/10

Crack on concrete wall

I discovered a leak in my basement for the first time. My friend told me to call crack busters. They arrived on time and repaired the leak within 2 hours. They also fixed my sump pump check valve at no charge. I'm happy with the work and warranty. I would recommend this company and already have.

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Private User
Private User
Private User reviews Ajax, ON
0/10

Basement Leak

Had Morgan come to my house and quote me on the job as I was having water issues in my basement. I was told told it was a nice easy fix just needed some ty-rod holes repaired and my sill ledge I was told it would be $1500 which I thought was reasonable. We scheduled to have the work done and he was a no show, no big deal we rescheduled again he showed up but almost 2 hrs late but at least he showed up. I spoke with him over the phone when he arrived to confirm the work to be done to make sure we were on the same page. Everything seemed good until I got home and checked the work. He did repair 4 ty-rod holes but not the ones we discussed, I called him to see what happened and was told you know how many houses I see a day I can't remember everything I need to do at each house. After 5 more visits and numerous missed appointments the issue was still not resolved. I was told well it seems to be getting better every time I come back And don't worry it's covered under warranty. I would like to finish my basement and be confident no more water will come back in unfortunately I would not recommend this company for this type of work. I have had 3 other companies come in to quote me on the repair since and have been told the work that has been done is a very cheap temporary fix. I understand this is their competition but when three other companies tell me the same thing you can help but think you got screwed.

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Private User
Private User
Private User reviews Barrie, ON
0/10

water proofing and sump pump installation

Morgen quoted me one price when he came and gave me the estimate of water proofing the inside of my basement and by the time he was finished it was at least almost 4,000.00 more they destroyed the drywall when they cut it half way that the renovators thought it was very neglectful of them that they didn't give a care. He then proceeded to replace the sump pump and after I renovated the basement I had another flood he put in a cheap pump and charged me over 500.00. He is unreliable does not return calls and I am totally disgusted with him I would never recommend him not even to my worst enemy. To date I had to call a plumber and replace the sump pump and make the pit bigger which is the work he should have done in the first place.

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Company Response

All work comes with an estimate explaining the work entailed. Step by step we clearly explain what we have to do and what it will look like. Having the walls cut, half way up the walls is an important part of the repair. Every customer is aware of this as it is the only way to waterproof internally. We actually do this repair hundreds of times per year. Now if there was something that wasn't explained properly or you didn't understand it doesn't mean we did something wrong. Sometimes these repairs can be large projects with a lot of renovation work after the fact. That comes with cost, time and even stress. Our repairs are covered under warranty and any issues we take care of at no charge. It's not fair to say a $4000 job actually cost $12000 or try to connect our waterproofing in any way with the renovating that follows. We service hundreds of customers every year so without calling or emailing us there is no way of helping you. The best way to have us rectify this issue is to call 1888 426 1331. 7 days a week! By placing an anonymous review online is not the best way to get results. If there is a real issue with our products or repairs simply call us we would be happy to help! Hope to hear from the poster of this review.

sam1
sam1
1 review Pickering, ON
3/10

Crack in a basement wall

They came and fix my basement crack and give me lifetime Guarantee after year or so there leak again they fix it.
Now the crack is leaking again i call them several time
Left a messages but no response from them i am still waiting for there call.
sheikh2ca@yahoo.ca

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BayviewM
BayviewM
4 reviews Oakville, ON
2/10

Crack in foundation

Crack Busters repaired five cracks in our concrete foundation. We left the walls uncovered without any insulation to continually monitor these cracks and any moisture spot. After only 5 months, two cracks were leaking. They came to "fix" it under warranty and only one month later these two same cracks are leaking again. After talking to an engeneer who walked me through the process and how it should be done, it was evident that Crack Busters does not do a good job. NOTE when they inject the crack through the sides, you shouldl see the material come out of the crack, this is proof that they did a good job and that in fact they sealed the crack. If you just see the plastic stubs they put on the sides of the crack and no material coming out of the crack then they did not fix it properly. We are now hiring another company and spending an additional $2,500 on top of the $6,500 we had already spent with Crack Busters. Do things right from the start, do not fix your cracks with these guys

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Company Response

We are very sorry to hear that you have been having problems, but we would be happy to help. We give a full warranty on all of our work. In the future if you have any questions or concerns please call us first at 1 888 426 1331 as we cant help you if you don't call. This is the first time we have heard about your issue. Here at the Crack Busters we fix hundreds of cracks every year with less than 2 percent with warranty issues. However if you are part of this 2 percent please call us and we will rectify the problem free of charge just like any other customer. If our technicians did miss something, we would be more than happy to help 7 days a week.

Thanks
Michael
1 888 426 1331

balaz from Toronto
balaz from Toronto
1 review Toronto, ON
10/10

new weeping tile system

I bought an older home in Toronto with a leaking basement. I called the Crackbusters to give me a quote.They determined that all the clay weeping tile had to be replaced.Their price was $2500 less than another company I called, so I went with them. In total they replaced 140 feet addressing all walls from inside. The work took three days and looked clean throughout. They also installed a sump pump and emergency back up system. The basement is now getting finished into an apartment. Very happy with this company and their work.

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Bob zirichney from Oshawa
Bob zirichney from Oshawa
1 review Oshawa, ON
10/10

basement waterproofing

Crack Busters Water Proofing Company
9054261333
Un Known
ON
L1S1Y3
CANADA

Over the easter weekend my basement started leaking in 2 areas. With the warm weather I knew it would only get worse, so I called the crack busters. I called them easter Friday and they were here the next day. I am very happy with there prompt service. They stopped the leak and we're very friendly. They saved the day! And my long weekend.

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Jason from Newmarket
Jason from Newmarket
1 review Toronto, ON
10/10

Window Well

I had excessive water on the side of my house. I contacted Crack Busters to asses the issue. They determined a window well would rectify the issue and it did! They were very punctual and professional and I have since, and intend to continue recommending them to anyone in need of water proofing.

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