Mowology Lawns & Landscapes

Lawn Maintenance
2845 West 15th Avenue Vancouver BC V6K 3A1
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HomeStars  >  Lawn Maintenance in Vancouver  >  Mowology Lawns & Landscapes  >  Unreliable. Terrible communication
Private User
Private User
1 review Vancouver, BC
1/10

Unreliable. Terrible communication

Mowology Lawns & Landscapes
778 846 9273
2845 West 15th Avenue
Vancouver
BC
V6K 3A1
CANADA

Loved that upcoming mow reminders came through email. The customer/I would click as requested to 'confirm the mow'. Ensure there wasn't stuff all over the lawn, dog poop, etc. and essentially confirm the appointment. I did this every time. Mowology however was a no show on several occasions. I had to repeatedly reach out to ask, are you coming? WHEN? Varied excuses. At first I figured no problem, it happens. But his happened at least 3 times and we've only used them for 4 months. What was most frustrating is if an appointment will be missed, I would expect a text or email informing me of that --as, as a customer I had the courtesy to always confirm the appointment and make payment within 24 hours. I recommended mowology to a friend, and they had the same experience.

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Company Response

Hi Katherine,
Thanks for the review. From our part we apologize that you didn't feel that our excuses were good enough so I thought I should in fairness to us explain to readers what they were.
The first was that our trailer had been broken into with all of our equipment stolen.
I'm so sorry that you find that insufficient.

The second time was actually exactly the same. It is apparently a technique used as the thieves know that we would have had to buy new equipment.

The third was when we thought your lawn didn't need a cut as you had indicated to us that was the type of service you wanted.

We returned and cut it within a few days.

Your friend was on holiday in another country and we were having to do frequent repairs to his landscaping that had been installed by his friend. This meant that we had to repeatedly visit his home on alternative days due for reseeding and topdressing.

Dan stayed with us for the rest of the season but left after we gave him a fully detailed quote for service for the next season which he used to barter other landscapers offers.

So, there are always two sides to a story and I'll leave potential clients to judge for themselves.

Regards
Tim Schofield