Tasco Appliances

Appliance Retailers
Richmond Hill ON
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48%

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Reviews for Tasco Appliances

Average customer rating:
4.7 10 (18 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Stay away from them

Purchased a high end dishwasher with extended warranty. We had serious problems with it. THEY LEFT US HIGH AND DRY!!! We were left alone to deal directly with the manufacturer.

Do not believe the Google reviews!

Buy your appliances somewhere else.

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Company Response

Hello, we are sorry to hear about your frustration with your new dishwasher. Unfortunately, when there are issues with customers products within the first year, as a retailer we are tied to referring customers directly to the manufacturer, as requested by the manufacturers we carry. We do our very best to assist where we can, but unfortunately our hands are tied within the first year. We would be happy to look into this further for you if you'd like, please feel free to send us an email with your invoice number and contact information to communitymanager@tasco.net. Thank you.

Private User
Private User
Private User reviews Pickering, ON
0/10

Horrible service

Purchased a washer and dryer and also paid for the hook up and removal of old ones. When the delivery showed up first thing they told me was they didn't have any of the parts to hook it up. This is after I called them yesterday to confirm everything was still on schedule. I phone the store where j bought them and asked what happened?? She told me they must have forgotten all the parts and wanted me to accept them cause it would make it easier for them. I asked her when they would be back as i would be without a washer and dryer. She had no clue and no answer. For costumer care rep she was not helpful at all!! I didn't accept them returned it all. Why should I make it easier for them when they clearly dont care about the costumer. I highly recommend everyone to never buy anything from Tasco just horrible service and no help at all!!

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Private User
Private User
Private User reviews Ajax, ON
0/10

Applicances delivery to new home

Never buy any applicances from Tasco.One of the worst customer service and delivery.They never keep their commitment on delivery date inspite of confirming when making the final payments.Purchased new applicances for a new home and they keep moving the date saying its a supplier issue.

Such a frustrating situation moving to a new home with young children where there are no applicances for cooking.

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Company Response

Hello, we are sorry to hear about the frustrations you've had with the delivery of your appliances. We most definitely do not want you stuck in your new home with no way to cook. Can you please send us your invoice number and contact number to communitymanager@tasco.net so we can look into this with our customer service team and see how we can speed this up for you? Thank you!

Vince in King City
Vince in King City
1 review King City, ON
0/10

No After Sales service

Purchased an entire GE Monogram package from Richmond Hill location. Items arrived with concealed damages. Took over a month to get it replaced but still same problem. The stores fail to follow up with the replacement units and expect me to wait forever for the availability of the replacement units.

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Nancy - East York in East York
Nancy - East York in East York
1 review Toronto, ON
10/10

100% Happy

Hi Michael,

We just took delivery of our new Danby Freezer about 20 minutes

ago. This whole experience has been wonderful from our first correspondence

back in January when I asked you a couple of questions to the delivery today,

has been fantastic.

I can't remember the last time I was treated as a customer should be.

Tasco is a fabulous company with wonderful employees. Michael you have

so great to work with. You explained everything in detail and it all went

according to how you said it would. I got a call yesterday afternoon around

3:30 pm or so telling us our delivery window of 10 am - 2 pm. The driver

called this morning around 11 am to say they were roughly 20 minutes

away. The freezer was delivered with care given to getting into our

apartment. The drivers were extremely professional.

Thank you for everything Michael. If ever either, friends or family are

in the market for a new appliance, Tasco will be highly recommended. Of

course, if we need anything, we will not hesitate to go to your company

first. An awesome experience from start to finish.

Kindest regards

Nancy Haines

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emmses
emmses
2 reviews Toronto, ON
0/10

Angry enough to write a review

The Worst Customer Service
- Sales person was amazing - extremely knowledgeable and un-slimy. Very honest. She's moved onto another company and I would recommend her to anyone

However, Head Office is literally the worst
- Delivery coordinator is extremely rude and tried to aggressively place blame on me for her mistake, MULTIPLE times. Only backed off once I became rude and argued back
- Tasco location did not inform me of a required Site Inspection until time of delivery (they had a year to follow up) delaying everything
- Installation coordinator continually does not follow up on voicemails and email regarding site inspection, AGAIN delaying everything

If I'm spending 30k buying every single appliance from you, why am I expected to follow up multiple times for the same issue. What is the point of voicemail and email if you don't reply???

My delivery and installation has now been delayed twice which is affecting the handover of my home renovation/certificate of occupancy.
This is absolutely ridiculous. How can so many people be so terrible at the only jobs they are required to do?? Is it stupidity? Is it laziness? I just don't understand because it's so BASIC.

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Vicki in Burlington
Vicki in Burlington
1 review , QC
1/10

Terrible customer service

We purchased all new appliances for our new kitchen, the dishwasher came with the incorrect handle, so we called Tasco and had the run around about it. No one would take responsibility for ordering it. We had to keep calling our sales rep, who kept telling us he has done everything for us, but would still not do anything about the dishwasher. We talked to a few different people in HR, who said we could get the one we should have ordered, it would cost of 50% of the original price!! A new dishwasher, that was not used yet could not be replaced with the correct one unless we paid for it!! How ridiculous is that!! Finally with enough push from us and daily calls they are ordering a new door but we have to pay for the install. It's been just over 8 weeks now, and still no word from them...
Then we had an instant issue with the bar fridge/wine cooler and as soon as we called Tasco about it, they said we had to deal with the manufacturer directly. The fridge never worked properly from the start!! Same issue here, multiple calls to both and still to this day no working bar/wine cooler.
Very disappointing to say the least when we thought we were using a reputable appliance store, just to find out all they cared about was our money.

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Dee in Whitby
Dee in Whitby
1 review Whitby, ON
0/10

New Refrigerators

August 14, 2017

I am very angry and upset. And would advise not to buy any thing from TASCO appliances. If some thing goes wrong they will not stand behind what they sold you.

Dear Sir/Madam:

I purchased a Fisher Paykel on May 17, 2017. The doors would not close properly. The 1st service person from Elite appliances, sprayed WD40 and went away without fixing the problem. Saying I had no choice but to push both doors hard to properly close the doors. After more complaints to Tasco they sent another company to look at it. The 2nd tech from Total Appliances, fixed the squeak but had to wait a few weeks for a part in the door. A few weeks. the closure problem was resolved.

But a few days later, a part came loose on the door, scratched the freezer door and put a chip in the corner of the freezer. I am still waiting for the technician to replace / repair that chipped freezer door.

I was promised a $500 refund early July for all the inconveniences suffered in buying this expensive new fridge and was promised that it would be mailed out by the 6th of July. I am still waiting.
Please note: Every time I phone Tasco I am told that they will get back to me a few hours later or the same day, but no one has ever phoned me back. This happened at least 4 times. The last time was on Wednesday August 9 and again on August 14, 2017.

I am at a loss as what to do. I have never come across such tardiness in resolving problems
as a buyer, especially since it is no fault of mine for choosing a brand new fridge of a reputable make.

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Company Response

Hi Dee; We are sorry to learn that this has been your experience with Tasco. Please be assured that a positive customer experience is important to us and that the way your case has been handled is not common practice. We aim to get all issues resolved as quickly as possible and to the customer's satisfaction. Unfortunately, we are unable to locate you in our files under your username. If you send an email to tasco.communitymanager@tasco.net with your name and invoice number we will escalate your issue with our Service Manager and someone will be in contact. Thank you.

Donna from Bradford West Gwillimbury
Donna from Bradford West Gwillimbury
3 reviews Bradford West Gwillimbury, ON
10/10

Fridge, Stove Hood Vent and Microwave

We first visited Tasco on a Saturday afternoon to look at purchasing new appliances, being an extremely busy shop we decided to go to Sears. Needless to say that was a huge mistake, 2 months and a huge debacle later we returned to Tasco where Vince assisted us with the upmost of courtesy and knowledge. He was able to get us the same appliances at a lower price than Sears and with no run around. The staff here know their stuff and you won't find them selling socks in another department on your next visit!

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Michael Andrighetti in Etobicoke
Michael Andrighetti in Etobicoke
3 reviews Toronto, ON
10/10

New Appliances for Kitchen Reno

We ordered a complete set of new appliances through Ali at the Pickering location. His product knowledge and advice was excellent. Ali walked us through our choices in a professional and courteous, never pressured us and listened to our needs. There were a few glitches with delivery but Ali was always there to sort things out. When we had a problem with our Samsung refrigerator and were getting no where (Samsung service is extremely difficult to deal with) Ali and the customer service staff jumped right in and got the problem resolved. We are very pleased with Tasco's (especially Ali's) performance and feel very secure that they have our back.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tasco Appliances

Tasco Appliances is the GTA's retailer of choice for high-end, luxury appliances. Serving the community since 1954.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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