Concept Lighting

Lighting
Oakville ON L6H1S3
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HomeStars  >  Lighting in Oakville  >  Concept Lighting  >  GUESS WHAT?...... READ THE VERY LAST LINE OF YOUR RECEIPT!
Private User
Private User
Private User reviews Burlington, ON
0/10

GUESS WHAT?...... READ THE VERY LAST LINE OF YOUR RECEIPT!

Beautiful store, excellent options. Purchased a fixture that was promised in a week and arrived longer than that. Once received, we had taken a final look at the renovation and realized that the fixture would not be a good fit for the room. The fixture was still in the box, my wife called to return and was immediately notified that there would be a 25% restocking fee! Funny how that wasn't mentioned when purchasing, especially since it had to be ordered- you would think (reasonably) that this would be made clear upfront. Very blunt, very dismissive and for us very disappointing. First and LAST visit to this store. I am sure that they don't enjoy repeat business, that's for sure!

Approximate cost of services:
$750.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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