I will start by saying that the product itself is good, and the pricing was reasonable. Initially I was pleased with the work done. The installation was quick, and everyone seemed professional. I felt this way even though I was required to help with the install, did not receive the casing I wanted, and needed to supply water to the workers (not a big issue but I always bring water to my sites). This changed when I noticed damage to my house, and the window not fully being sealed with caulking. Upon further inspections I realized that they had removed my drip cap, and did not replace it.
It was nice that they did take responsibility for the damage, and said that they would repair the damage to the house. I expressed concerns with the quality of work already done, and having experience installing windows and siding, I offered to do the work myself if they supplied the materials. I was told their installer was good and that he could do it. The "fix" made it clear that he is not accustomed to working with siding. The seams all face different directions and began to lift and pull from the house during the first high winds after the repairs. I was told that the gaps in the caulking were fine though, and that it was not likely that anything would get in. I did ask for some of the caulking, that they used, so that I could fix the holes. Eventually the caulking was received.
The issues continue and the company does not return my calls.