Triple R Construction Inc.

Bathroom Renovation
1027 Pandora Ave. Victoria BC v8v 3p6
Write a Review
Write a Review
Website
HomeStars  >  Bathroom Renovation in Victoria  >  Triple R Construction Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Triple R Construction Inc.

Average customer rating:
9.2 10 (19 reviews)

Sort by

Len in Victoria
Len in Victoria
1 review Victoria, BC
8/10

Beam Replacement

Triple R came and did a great job on replacing our beam. Byron explained things well and the work crew were fantastic working in our house. They were fast and worked hard. A big thank you to the team.

Was this review helpful?
Krasny in Victoria
Krasny in Victoria
1 review Victoria, BC
10/10

Interior door

They were really reliable and did a great job installing and making our door. I would recommend triple r construction to any one looking for a contractor in Victoria bc

Was this review helpful?
Gerald Perina in Victoria
Gerald Perina in Victoria
1 review Simcoe County, ON
0/10

Kitchen and bathroom Condo renovation

My wife and I hired this company based on the reviews included in this website as well as the BBB and were extremely disappointed with the result!
Byron was, without exception one of the most disorganized general contractors I have ever dealt with. The project was poorly executed and managed almost from the beginning and in the end took twice as long to complete then was originally estimated and cost at least 50% more. We got wrong doors installed, wrong counter tops installed, and rework on walls and ceiling because he failed to notify electrician of the change order for the microwave system. I believe part of the problem was that they are overbooked on work but whatever the reason I would strongly suggest that anyone who plans to use them make sure you track hours carefully, get a signature beside each item you request to be ordered and installed, and be prepared for delays and cost over runs. As for the workmanship it was satisfactory if nothing else.

Was this review helpful?
Company Response

Hello Gerald.

I would like to thank you and your wife for hiring Triple R Construction to do your recent renovation and also for the time you took to write this review.
We are disappointed that you were unsatisfied with our services.
You certainly did have valid reasons to mention in your review. The electrical that was missed on your change order for your microwave hood fan; as you know there was no additional cost to have the remedial work done.
Regarding the rest of your concerns,I feel we did our best to rectify the situations as they developed. I had no indication that you were so dissatisfied until reading your review.
A renovation such as yours is a fluid situation.
The reason your job cost 50% more and took 50% longer was because of the delays that were beyond our control, the change orders, and the increase of the scope of work from the original estimate once the job had commenced. All of which were requested or initiated by you.The results of these change orders was the increased time and cost to complete your project.

Seeing how this forum is for potential clients to read the experiences from past clients, I would like to address the rest of this reply to new potential clients.

The relationship between a contractor and the customer is similar to a marriage, in that in order to to be successful, communication is key with your renovation contractor.
When your contractor gives you an estimate on a specific scope of work and a time frame; to stay within that time frame and budget, the scope of work must not change. Once the project has started and the scope of work changes this will undoubtedly extend the length of the job and the cost of the job.

So determining what you want done on your job and having that precise scope of work for your contractor is key for a successful time frame and budget.This being said, we have seldom done a larger renovation that has not had some change orders requested or hidden problems that have to be dealt with, thus once again increasing the time line and cost of the project.
Another area that many clients fail to realize, is that when they decide to either hire their own sub trades whom are outside the general contractors control, that this can also lead to delays on the project as we are unable to coordinate or control the quality of their work and can result in the critical path of the job not being followed.
Thirdly there are things outside the scope of repair that your general contractor cannot control as in the case of this client. The property management/Strata-management can be difficult to deal with, it is neither the the clients or the contractors fault, but if either of these dropped the ball with giving permission, direction or access, the job can be delayed.
In conclusion it is Triple R Constructions goal to have open and honest communication with all our clients so as to complete our clients projects to a high quality of work and in a timely manner as well as at a fair cost. Over the past five years, the vast majority of our clients have found this to be so.
We welcome all feedback from our clients and we are open to all criticism and will honestly look at ways to continue to improve our communication and our commitment to quality service for our clients.

Melissa in Victoria
Melissa in Victoria
1 review Victoria, BC
10/10

New stairs from deck to Patio

Triple "R" Construction was very professional, on time with completion and estimation of cost. Cant wait to have Byron do our next project. Byron went out of his way to find a railing guy that would match to the existing. The new outdoor stair construction looked like it has been part of the house all along. I recommend anyone looking for deck/stair construction to give him a call.

Was this review helpful?
Company Response

(New Stairs From Deck To Patio)

Hi Melissa, 
                Thank-you so much for taking the time to review my company on Homestars.com. We enjoyed working on the patio staircase you commissioned.  We hope it serves you well this summer. My company and I are so pleased you are satisfied with the end result and would love to work with you again on any of your future endeavors. As always promptness, cost efficiency and customer satisfaction are important to us. 
All the best, 
                   Triple R. Construction

sallystaplescfmg
sallystaplescfmg
1 review Victoria, BC
10/10

Backyard fence.

Our dog was attacked in our own backyard by the neighbour's recently acquired rescue pit bull mix. The neighbour's reluctance to properly contain the animal necessitated a taller fence for our pet's safety. Byron was quick to help out. Within a week of our contacting him, we had a beautiful cedar fence, high enough and strong enough to keep us safe.
We have used Byron's services before, and will contact him again for our next project. It's nice to know someone in the business that you can trust to do an excellent job. Thank you so much, Byron!

Was this review helpful?
Company Response

(Backyard Fence)

Hi Sallystaplescfmg,
                    Thank-you so much for taking the time to review our company on Homestars.com. We hope things have settled down and your dog is flourishing within the safety of your backyard, and that the fence is doing its job properly. The safety of animals and small children have always been a priority of ours. Were so pleased you enjoy the outcome of the cedar fence we built. All of us at Triple R. Construction aim to keep your trust within our company and look forward to hearing from you on any projects you aspire to work on in the future. 
            All our best to you and your dog,
                                                       Triple R. Construction 

Rob in Toronto
Rob in Toronto
1 review Victoria, BC
10/10

Rebuild upper deck

We had an upper floor deck off an upstairs bedroom, which was above our living room. It sloped towards the house and pooled water. I've had nightmares of this thing caving in. Byron and the Triple R team rebuilt the whole thing to slope properly away from the house and installed proper drainage as well as install a beautiful new, tough decking material. They did a fantastic, quick and painless job. Great work, Byron! No more nightmares for me!

Was this review helpful?
Company Response

Hi Rob,
           Thanks so much for taking the time to review Triple R. Construction on Homestars.com. How are the nightmares going? They still being kept at bay? Triple R. Construction strives to reduce the stresses of poor craftsmanship on homeowners in all dwellings. Yours was certainly a challenge. We are so pleased you were satisfied with the results of your new deck and drainage system. Safety, proficiency and promptness to complete the projects our clients request of us, are our main priorities. Customer satisfaction is always are goal. Were glad we were able to help. Please let us know if your in need of any dream weaving, okay?
                  Sincerely,
                            Triple R. Construction 

deanna in Victoria
deanna in Victoria
1 review Victoria, BC
10/10

Renovations

I found Byron to be professional and yet very personable. He cared about our situation and our needs- More importantly, he cared about getting the job right. I felt he understood what we wanted and how much our home and family means to us. I've had other professionals into the home before to do maintenance/repairs and they never seemed to get that the 'Family' is the most important part of the house. He worked with our crazy schedule and made sure we were happy with the results. I would hire him back in a second!

Was this review helpful?
Company Response

Hi Deanna,
             Thank-you so much for taking the time to review our company on Homestars.com regarding the renovations you requested on your home. Working around schedules can be a challenge especially around a families schedule, but we made it work and are ecstatic you are enjoying the results. 
                        Sincerely 
                                    Triple R. Construction 

Bret in Victoria
Bret in Victoria
1 review Victoria, BC
10/10

Kitchen and living space big renovation

In hopes to renovate an old house we made plans and worked with open communication through challenges to create a magazine worthy kitchen and comfortable living space. my wife and I are very happy with our decision to go with Byron and triple r. After many hurdles with old out of square construction and me inspecting every cut, Byron and triple r provided us with our dream kitchen that we thought wasn't possible. We ended up being close to the planned schedule over the holidays and ended up being under the planned budget! Unreal. It was a great experience and I will hire them for future jobs as they come up.

Was this review helpful?
Company Response

Hi Bret,
            Thank-you so much for taking the time to review us on Homestars.com. We were so happy you chose to work with us when planning renovations on your kitchen and living space. Consulting with you throughout the renovations on your kitchen and again for your living room are what we believe helped shape the outcome of your vision. We enjoyed our time on this project with you. Should you choose to renovate or remodel again, we would be glad to work with you again.
              Sincerely,
                             Triple R. Construction

Barbara in Victoria
Barbara in Victoria
1 review Victoria, BC
10/10

Bathtub removed and walk in shower installed

Byron and his team were very professional. Consulted with me throughout the entire project. Kept me up to date on changes and finished the project within a couple of days of estimate. Completed job was exactly as I envisioned.

Was this review helpful?
Company Response

(Bathtub Removed and Walk-in Shower Installed)

Hi Barbara,
                 Thank-you so much for taking the time to review us on Homestars.com. How’s the shower working? Consulting with you on the removal of the bathtub and the addition of a walk-in shower was amazingly helpful in expediting the completion of your renovations. We’re glad to have another satisfied customer and would be pleased to work with you again on any of your future renovations/restorations and or repairs. 
Sincerely,
              Triple R. Construction 

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Triple R Construction Inc.

Since arriving in Victoria in 2005, we have become experts in the residential renovation field. We have built a strong network of sub-trades and suppliers, as well as providing opportunities such as the Red Seal apprenticeship program for students which encourages longevity in the company.

Triple R Construction Inc. is focused on 100% customer satisfaction. From the initial meeting through completion of each job, constant communication and feedback is encouraged between the company and our clients in order to help us meet and exceed our clients’ needs.

CATEGORIES
Bathroom Renovation and Kitchen Planning & Renovation
PRODUCTS
Vista Handrail
SERVICES
Underpinning foundations Bathroom Renovations Kitchen Renovations wood decks vinyl decks composite wood decks Home additions Home renovations
WEBSITE
http://www.victoriarenovations.ca
YEAR ESTABLISHED
2012
PAYMENT METHOD
cheque, E-transfer, cash
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.