Codona Flooring

Floor Retailers
Toronto ON M4K 3V8
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HomeStars  >  Floor Laying & Refinishing in Toronto  >  Codona Flooring  >  Condominium Flooring Job
2 reviews Toronto, ON

Condominium Flooring Job

I came across Codona Flooring while searching for floor suppliers and decided to give it a try. I did not know I needed an appointment but once I got inside Milos said it was fine and allowed me to look around. He also gave some advice which I appreciated. I took pictures of the two floors and said I'll let them know.

From this point on for some reason, I can no longer reach Milos but only Oliver, which to be honest I didn't care so much so long as we could get the work done. At first it was alright, we had a few text exchanges and decided to move on with ordering some flooring from them and asking them to do the installation. Then it went downhill from there as Oliver was not very responsive to my messages and took him a while to give me the WSIB and Liability Insurance. Anyhow we managed to get through.

Then came the day(s) of installation. Oliver first told me he would bring 3~4 guys and finish the job in a day, but he showed up later (late too) with only one more guy and the job did not finish in that day. Then about one or two weeks later he finally was able to come and finish the job.

Overall it was good and I appreciated his and his coworkers' hardwork, but the smaller details were certainly lacking. As seen in the uploaded photos the little gaps between the floor planks and between the floor and window frame Oliver never came and fixed; there was also a few other places that the baseboards were missing. The job was "done" in about March, now it is almost June. It was a misfortune that throughout April I caught COVID, and Oliver ( and his girlfriend) was not feeling well. I've got to be honest here and say that it felt as if Oliver did not want to come anymore, that he was making up excuses, because I was always the one making calls and asking him to schedule, only once did he call me and told me his availability on certain days.

Finally we decided on a date but he said he did not bring his material so he will not show up. To me that is just unprofessional that you just don't show up, I'd rather you show up late because at that point I've pretty much expected him to show up late anyway. Then later we booked for another date and he just never showed up at all. Very unprofessional and unresponsive.

Another confession though, I certainly should not have paid the full amount, knowing that there were problems he needed to fix. But aside from this issue it conveys to me the unprofessionalism and lack of workmanship / responsibility in Oliver.

Codona Flooring may or may not be a good floor installer and supplier based on Google Reviews (4.9 Stars, wow, I wish I had that kind of service), but I could certainly say that Oliver did not match up to this 5 star standard. Oliver, if you are reading this, I want to let you know that you win, that you've successfully tired me out and I no longer wish to deal with you and your delays.

To gents and ladies if you were to use Codona Flooring, from my POV I suggest finding Milos or somebody else in Codona Flooring (to avoid Oliver), or find a different contractor. The floor collection was nice, but not the service.

Edit: Oliver called me on May 22nd and asked if I was available for him to come over and fixed the issues. He came the next day and fixed all the issues. Thank you for coming and making up for it. Regardless I think a lot of this fuss could have been avoided had more efforts been put into it from Oliver's side.

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