In November 2013 we called SOS Appliance Repair Inc when our over 20 year old dryer stopped working. They quoted the standard $80 service call fee. Once the service man opened up the machine he told us it was going to be $280 to fix it. We agreed to this, the final bill came to $314. When he finished, he advised us not to put large loads into the machine and it should run fine. He also told us that should the dryer stop running again, it will need a new motor, which will be $390.
When we tried to use the dryer after the repair, with a very light load of a single towel, it started with the same grinding noise it made prior to the repair and stopped after less than a minute.
We called the company to let them know that the dryer was in fact not fixed and we requested that they reimburse us for the repair cost minus the $80 service call and that we were not going to finance a new $390 motor for an old machine when a new dryer can be purchased for under $700.
We have e-mailed and called several times, some of our calls were answered by their receptionist with the promise that the manager would call us back. He never did, nor did they ever reply to our e-mail. In a nutshell, we essentially paid SOS Appliance Repair Inc over $300 to open up our machine and clean out the lint.
We have filed a complaint with the Better Business Bureau to which SOS's response was that we refused to order a new motor so they couldn't help us.
Hopefully forums like this will eventually have an effect on the business of unaccountable companies like SOS.
- Approximate cost of services:
- $300.00