Paid out the deposit for the renovation. Within a week, I discovered both my fridge and stove in our new home needed to be replaced about three weeks before Christmas. Connected with the owners, they both were great..understanding and got on the phone to get my deposit back to us. Received my deposit! Thank you !!
- Approximate cost of services:
- $1,400.00
- Company Response
Hello Irena, we are a company with high integrity. We had placed the order for a custom door for you and when you mentioned you were in a squeeze we immediately had the processing company for our credit cards reverse the charge and had them return the entire deposit to your credit card account. Our supplier required payment from us because it was a custom order. Returning your funds was a very simple procedure although it did take a number of business days for the funds to show up in your account which is completely beyond our control. I have no idea what we could have possibly done differently and am a little baffled as to why you gave us an 8 instead of a 10? Steve