I think one of the fears of having a renovation done is what if something needs to be addressed months or even years down the road. We recently had a service inspection on a fireplace that NPC had installed as part of a full first floor renovation 8 years ago. A fantastic renovation that we still look back on with great pride. The fireplace had been safely installed and worked for years but technically there was an issue with the manufacturer's specs on ventilation materials. The fireplace company deemed that they couldnt certify or complete the inspection without the necessary changes and had to turn off the gas to the fireplace. They left it to us to arrange with our contractor to sort out. Now 8 years later Natanael came over, acknowledged the problem, guaranteed his previous work and made all the necessary changes, making sure the installation was up to code and at his expense. I dont think one could hope for more than that.
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- Company Response
Thank you Rob for sharing your experience, it is always a pleasure to work with you; at NPC we can proudly say that our customers satisfaction will always be our top priority