Carefree Moving

Moving & Storage
332 Dupont St Toronto ON M5R 1V9
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HomeStars  >  Furniture Designers & Custom Builders in Toronto  >  Carefree Moving  >  Damaged Furniture - Blamed the Customer
2 reviews Toronto, ON

Damaged Furniture - Blamed the Customer

Save yourself time and money by NOT using this moving company. I had two large men show up to my home who moved bins one at a time - two men for every one bin carried! They claimed the boxes were packed too heavily but as a 30 year old female weighing 120 pounds I was quite capable of moving the bins myself. SLOW SERVICE is an under statement carrying items one at a time in stead of taking a handful. At one point I also got the feeling one of the guys was trying to take my TV that he thought was broken/unusable. Not only were they slow, unprofessional, and did not take off their shoes or placed runners to avoid getting dirt everywhere (it was raining that day so you could only imagine the mess left) but they REFUSE to accept responsibility for a couch that was damaged during the move. They are claiming I caused the damage although I was able to provide proof in the form of a picture of the couch taken a month prior in excellent condition. They were informed of the damage the same day to which it took them two weeks of back and forth communications for them to come out eventually and say that I (the customer) am falsifying the damage. To date they also have not sent an invoice for the service provided however they were quick to charge my credit card the same day of service. This company does not understand the value of the customer nor their property. This company also does not seem to care that moving can be a frustrating as it is, and then to add to that an unprofessional team of employees that could care less about your belongings or home. I also enjoyed (sarcasm) watching one of the movers drag a metal picture across a glass top table. Towards the end (and almost at my wits ends) I put on my shoes and started taking my belongings out of their truck MYSELF to speed things along. I REPEAT, save your MONEY, TIME, AND PATIENCE and choose a company that cares! Also don't expect this company to accept responsibility for their movers causing extensive damage to your furniture.

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