- Approximate cost of services:
- $1,000.00
- Company Response
We are glad to hear that you were happy with the quality of your IKEA kitchen installation. At IKEALEY/Kitchen Installers Vancouver, we strive to ensure every customer is a satisfied customer. We are disapointed to hear that you were upset with the call-back charge for mounting the handles on the kitchen.
The fact that you did not purchase your handles from Ikea was beyond our control . Once you purchased the handles (more than a month after the date of the kitchen installation), we sent out an installer to drill and mount the handles for a nominal service charge of $60.00 which was already discussed and agreed upon by you prior to our return. This basic call-back charge is standard practice within our industry when problems outside of our control arise and neccesitate the need for an installer to return to a job.Thank you for taking the time to try and help us serve you better . Sincerely Thomas Kealey .