Hired Tom from Kitchen Installers Vancouver to install a kitchen from Ikea in a basement suite we were putting in. While the price quoted was good, he nickle and dimed things onto the quote and didn't finish the work completely. The installation was good and quick but he didn't tell us the handles were missing and asked to be paid again to install the handles. Be careful of what is included in your quote.
- Company Response
We are glad to hear that you were happy with the quality of your IKEA kitchen installation. At IKEALEY/Kitchen Installers Vancouver, we strive to ensure every customer is a satisfied customer. We are disapointed to hear that you were upset with the call-back charge for mounting the handles on the kitchen.
The fact that you did not purchase your handles from Ikea was beyond our control . Once you purchased the handles (more than a month after the date of the kitchen installation), we sent out an installer to drill and mount the handles for a nominal service charge of $60.00 which was already discussed and agreed upon by you prior to our return. This basic call-back charge is standard practice within our industry when problems outside of our control arise and neccesitate the need for an installer to return to a job.
Thank you for taking the time to try and help us serve you better . Sincerely Thomas Kealey .