My wife has become handicapped recently and has difficulty with the stairs. We needed to install a second set of railings on two flights of stairs to assist her climb. We went to Home Stars and selected three companies and asked them to visit and provide a quote.
One company phoned several days later to make an appointment and one called a week later. They were both pleasant, took measurements, left after 15 minutes and called the next day with a quote. The third company, Smith Metal Works, called the same day and asked if they could come over that day. The caller was a fellow named Terek who arrived, surveyed the stairs and walls and asked several questions including about matching the existing railings and worked out a quote on the spot. Terek is an engaging young man who stayed for over an hour discussing business, life, his girl friend, etc. I not only was impressed by the work process and his knowledge but also with his friendly, comfortable manner.
Terek came back several times to confirm where he was going to mount the railings which were fabricated at their Metal Works. The initial schedule was followed exactly and the entire project was finished on time, with no mess and well co-ordinated with the existing railings which made my wife very happy. The quality was excellent.
My wife and I were very pleased and would not hesitate to recommend Terek and his company.
Peggy & Keith
- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?