We agreed on the quote price and gave a deposit back in mid April. Two weeks later I had to phone to see when they would be coming, as I never heard a word back from the company, and we had another company lined up to do additional work on our house that required the roof to be re-shingled first. Ivan said that he would get to our house in the next two weeks so that we wouldn't miss our next appointment. Two weeks later, we still don't have new shingles, and no call from Ivan. So I text to find out whats going on.... Answer: Wind storm messed us up, but we will be there soon. I mention that I understand, but please return me a date in the near future. Response Soon Mike soon! (Like he's yelling at me). Two weeks later I have to text again for a date on installation. Ivan never replies. I have to text again asking for dates. This time he says that he needs to order my material and they should be there in a week. A month ago he said he would starting my roof, now he says he doesn't even have my materials ordered. A week goes by I text again, again, and again. The last email was me letting him know how disappointed I was in his apparent lack of interest in communicating with me. He finally responds that the material would be delivered in a week (that makes two weeks now). Four days later I have to finally cut my loses and give him a deadline of three days to give me a date for the installation. I once again get no response from Ivan, or any one else from Gitson. It was over two months, and they couldn't even give me a proper window of time for the installation, they just keep me hanging on until the end of June. Now I have start all over again in finding a Professional Roofing company to work on my home. Save yourselves the time and energy that I spent on this company, and use someone else for all your roofing needs. I'll be telling everyone about my poor experience with Gitson.
- Approximate cost of services:
- $6,800.00