Allan, the estimator came on time. Compared to the other companies I also contacted, Allan very quickly and efficiently sized up the job, prepared the quote, and answered questions I had.
A crew of 6 people came. They even have their own flat bed truck equipped with a forklift to deliver the shingles. A supply van also came to provide custom cuts of various materials used in the job. If you were to visit their office and warehouse along Kennedy Road in Markham, you will see the vast amount of roofing materials they have on hand. They have the resources to stay in this business for a long time.
The crew are all experienced hands in this type of work. They already know their roles and just went about them quickly. The only weak area is communication. English is not their first language, and their English verbal skills are rudimentary. However, if your roofing project is pretty straightforward with not much customization involved, this communication gap should not be an issue.