Contacted Dave for my furnace troubles. Dave sent an invoice for a burner/sensor cleaning which was not the service provided. I emailed Wednesday to advise I believe I was overcharged and requested a call back. I called Friday, no answer. Because there were no returned messages since Wednesday, I went into the bank after work Friday and cancelled the cheque I wrote. I emailed Saturday morning to advise same. I made it clear that I had every intention to provide payment for services rendered but wanted my concerns rectified. Low and behold calls started coming in. I received a condescending and rude email and voice mail from Dave. He did not take any ownership for having sent me an incorrect invoice nor for his lack of communication. He further wanted to charge me $25 for a stop payment of a cheque that never made into his hands yet from his counter part, Doug. (Doug was great btw in handling my concerns. His conflict resolutions skills are far superior to the owners.) That said, I will never use Piper Plumbing again and have warned others about his unfair treatment and practices.
You dropped the ball Dave. Companies set themselves apart from others in this area..."how they handle conflict resolutions." Companies that admit when they messed up and apologize will continue to keep business and money in their pockets. You will never get my hard earned money again.
- Company Response
Thanks Carolyn. I'll take a 2. It was miscommunication between my tech and I. Nothing went right. Take care.