Piper Plumbing Heating & Drain Cleaning

Plumbing
14630 128 Ave Edmonton AB T5L 3H7
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85%
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Reviews for Piper Plumbing Heating & Drain Cleaning

Average customer rating:
8.9 10 (81 reviews)

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Private User
2 reviews Edmonton, AB
0/10

Poor workmanship with the piping (ie. drilling excessively large hole through wall and also crooked pipe exit) and drilling holes all through the sump pit/ tank which is not needed unless there is water issues under the slab (which I dont have). Why drill holes in the pit, especially near the bottom of the pit?
So water from the weeping tile can go into the pit and then go OUT through the holes and under your concrete floor?? Doesn't make sense. Do your plumbers know what they're doing? I don't think so.
Also over priced for the work they do. Changed a couple taps in my laundry (half hour work maybe) and charged over $500. Really? If I knew I would be charged that I would've done it myself. Other small things too numerous to mention and also damaged my wall. Maybe I just had a bad technician but I wouldn't recommend these guys to anyone! Sorry Dave but you don't have my vote.
Oh and by the way, no self reviews are allowed on this site.

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Company Response

Ok thanks for the review. We haven't done a sump pump barrel in quite sometime. I find this hard to believe especially with this much disappointment a phone call to the office wasn't made to discuss. We always give a price to be authorized before job starts. I come highly recommend from the city to install sump pumps and barrels if needed along with sewer back up valves. We try our best to satisfy everyone and I never leave or take payment from a customer if they are unsatisfied. You pay nothing if your not happy.
Thanks David.

Brett in Calgary
1 review Edmonton, AB
2/10

Similar to other reviews you will read, their service is decent, but their pricing is awful. $430 to have my main line augered, which is about a 1 hr job and then $300 more to re-seat the toilet, which takes about 10 minutes. Oh and $70 just to come. I had a friend pay half for the same service by a competitor. To add to the frustration, the line became clogged again a week later, so I rented an auger from Home Depot for $70 to redo the work I paid over $800 for. I sent in my concerns, but was ignored. Take your business else where. There are many other options.

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Company Response

Hello Brett J
We introduced to you a straight forward price guide.
Travel Dispatch Fee 70.00 after 5pm 90.00 and weekends 125.00
Our price guide which you know is broken down into 10 Levels. Each level has a price. This gives the customer clarity to exactly the amount he/she is paying. You authorized the work to be done.
Level 5 Power auger main sewer line. Clear pipe. 431.00

In your case we needed to lift the toilet.
Level 4 Set and reseal toilet. 294.00 in some cases this level can be dropped down to a Level 3 (243.00) or even a Level 2 (159.00)

There is no warranty in drain cleaning however you did not phone with any concerns. At Piper Plumbing we are completely transparent and definitely would've came back in that time frame to Power auger again and to camera the line to see excatly what the issue is, condition of pipe ect ect. Also the option of a sewer main line back water valve1550 installation was given and receive back 1200 from city rebate program. To prevent this from ever happening again.

Thank you for your review. I wish we would'be connected differently.

David

jeffrey_bodie
1 review Edmonton, AB
10/10

They were awesome !!very professional.im very satisfied and happy with the work they did in my basement .I will be using there services from now on :)

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Company Response

Thanks for the opportunity, this job was another great BNI Referral.

Dale in Beaumont
1 review Division No. 11, AB
10/10

Excellent service. Very knowledgeable. They were able to work around my schedule. Cleaned up after themselves. The City inspector was impressed with their installation. I would recommend them to my friends.

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Company Response

Thanks Dale. It was great working for you. We do a lot of back water valves. Keep it serviced every year.

Private User
1 review St. Albert, AB
10/10

The staff was friendly, helpful and full of knowledge...they cleaned up after themselves and did everything in a timely fashion...I would trust Pipers Plumbing with any project I would have in the future!!! Thanks guys!

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Company Response

Thanks for the review. Tank-less equipment should be serviced/flushing on a yearly basis from preventing poor operations.

Private User
1 review Edmonton, AB
2/10

Contacted Dave for my furnace troubles. Dave sent an invoice for a burner/sensor cleaning which was not the service provided. I emailed Wednesday to advise I believe I was overcharged and requested a call back. I called Friday, no answer. Because there were no returned messages since Wednesday, I went into the bank after work Friday and cancelled the cheque I wrote. I emailed Saturday morning to advise same. I made it clear that I had every intention to provide payment for services rendered but wanted my concerns rectified. Low and behold calls started coming in. I received a condescending and rude email and voice mail from Dave. He did not take any ownership for having sent me an incorrect invoice nor for his lack of communication. He further wanted to charge me $25 for a stop payment of a cheque that never made into his hands yet from his counter part, Doug. (Doug was great btw in handling my concerns. His conflict resolutions skills are far superior to the owners.) That said, I will never use Piper Plumbing again and have warned others about his unfair treatment and practices.

You dropped the ball Dave. Companies set themselves apart from others in this area..."how they handle conflict resolutions." Companies that admit when they messed up and apologize will continue to keep business and money in their pockets. You will never get my hard earned money again.

-Carolyn

1 of 1 people found this review helpful.
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Company Response

Thanks Carolyn. I'll take a 2. It was miscommunication between my tech and I. Nothing went right. Take care.

angie Hutchison in Edmonton
1 review Edmonton, AB
10/10

I was tired of having a cold garage. I called Piper Plumbing and they started the install of a garage heater the very next day! The workers were pleasant, helpful and explained everything as they went along. They were tidy and cleaned up after themselves. They explained about the permits and arranged everything. All I had to do was call for the inspection so it fit my schedule. A job well done.

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Company Response

Thanks Angie, let us know if there is anything issues.

Frank
2 reviews Edmonton, AB
9/10

Piper plumber Representative showed up quickly and started investigating the problem. He informed me of the problem, cost and time requirement for the repair. the friendly personnel showed up prepared and ready to work. this unpleasant task was accomplish quickly and to standard the first time. I would personally recommend this company to family and friends.

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Company Response

Thanks Frank. I love what what I do and love the challenges in my trade.

Blanche
1 review Edmonton, AB
10/10

Piper Plumbing did an excellent job of installing a backwater valve in my basement. The initial inspection and estimate were done in a very timely manner. The staff members who did the work were very friendly and knowledgeable and very respectful of my home and cleaned up after their work was done. The job was done efficiently with high quality of work and I found the crew very professional and trustworthy. I highly recommend this company and would definitely use them again.

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Company Response

Back Water Valves. We do a lot of them, keep them serviced yearly.

jody-rose
1 review Edmonton, AB
7/10

the guys that came and did the job were friendly and nice, they got the job done in the estimated time line and cost. They cleaned up after themselves and did a follow up within a couple days. I am really satisfied with the Piper Plumbing company and the team.

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Company Response

Thanks. Waiting to do the rest.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Piper Plumbing Heating & Drain Cleaning

My name is David Tiefenbach and I am from Regina Saskatchewan. I moved to Edmonton in 2005 and started my own business in 2006. I have 18 years experience under my belt and have taken a fair amount of outside training in customer service. At Piper Plumbing you will experience high quality service and decades of combined experience to help fix your plumbing problem! We are here for your plumbing needs 24/7, call us anytime and we will do our best to answer the phone or get back to you as soon as possible!

CATEGORIES
Plumbing
PRODUCTS
Furnaces, Water heaters, Tankless heaters, Boilers , Water purification systems, Sewer replacement, Sump pump systems, Back flow devices.
SERVICES
Plumbing -residential and commercial service and new construction. Heating -furnace,water heater,boiler,service and new installation. Drain Cleaning -sewer replacement and back flow device installations and camera locating. Gas line -BBQ,dryers,ranges,unit heaters
BRANDS
All Brands, Prefer : (Furnaces - Keep Rite) (Water heaters - Bradford White) (Boilers - IBC wall hung)
SPECIALITIES
As a professional plumbing company we can promise you: Straight Forward Pricing Paperless Invoicing Quality Customer Service
WEBSITE
http://www.piperplumbing.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
4
RETURN POLICY
100%
PAYMENT METHOD
Master Card, Visa, Cash
LICENSES
Plumbing and Gas
MEMBERSHIPS
Yes, visit www,piperplumbing.ca to join
LIABILITY INSURANCE
Yes
DIPLOMAS
Red Seals,Gas Tickets
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
64.99
BONDED
Yes
PROJECT RATE
Straight Forward Pricing
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Life time on plumbing fixtures, Great warranties on appliances , one year on workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.