I ordered a door and two windows in June of 2013 for a install within 4-6 weeks, in September nothing had been done and I started to inquire, finally they have me a install date at the start of October, no one ever showed up. I started to ask for my deposit to be returned and never got any response, so since then I have been trying to resolve this thru the bbb but have had no luck and have not gotten any further correspondence from the company. Don't deal with this company and certainly don't give them a deposit. One of the worst experiences I've ever had with a Ottawa contractor. Please be cautious the deal may seem good but after a couple months chasing them you may have a different opinion. Don't deal with them under any condition!
- Approximate cost of services:
- $2,500.00
- Company Response
Hi Chris we have spoke to you and responded. It is unfortunate that we have made you wait so long for the product. However due to personal tragedy in the family of the owner of the company we have been unable to react fast enough on you complaint. 99% of our customers are extremely happy with our products and services. Your door has 2 casement windows attached to it. which are much smaller than a welding machine can handle. However we managed to manufacture it and its ready for install next week.
Thanks for your review.